Dell APEX Cloud Platform: Failed to upload Hardware Update package to staging node

Summary: Update failing with "Failed to upload Hardware Update package to staging node"

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Symptoms

Update failing with "Failed to upload Hardware Update package to staging node"

Dell APEX Cloud Platform (ACP) UI reports:

Life-Cycle Manager (LCM) logs can report different errors like this:

Error 1:

Failed to upload /lcm/data/store/unpacked/SBE_Dell_APEXCP_4.1.2411.28880068.xml to //<stagenode name>/c$ /ClusterStorage/Infrastructure_1/Shares/SU1_Infrastructure_1/stagedSbe/SBE_Dell_APEXCP_4.1.2411.28880068.xml: exit status 1, output is /bin/bash: -c: line 0: unexpected EOF while looking for matching `''  /bin/bash: -c: line 1: syntax error: unexpected end of file 
Failed to copy sbe xml file to node: exit status 1

Error 2:

Failed to upload /lcm/data/store/unpacked/SBE_Dell_APEXCP_4.1.2411.28880068.xml to //<staging node name>/c$ /ClusterStorage/Infrastructure_1/Shares/SU1_Infrastructure_1/stagedSbe/SBE_Dell_APEXCP_4.1.2411.28880068.xml: exit status 1, output is Kinit for <lcm mgmt username>to access <staging node name> failed: Preauthentication failed session setup failed: NT_STATUS_LOGON_FAILURE
Failed to copy sbe xml file to node: exit status 1

 

Cause

Management account password contains some special characters.

Resolution

Cancel the update and Change the password using KB215549

Affected Products

APEX
Article Properties
Article Number: 000281279
Article Type: Solution
Last Modified: 06 Feb 2025
Version:  1
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