What is Advanced Support for Software?

Summary: Advanced Support for Software is a custom support offering that assigns an Advanced Support Expert (ASE) to a customer, allowing for personalized support for the below listed Dell Data Security products in their environment. ...

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Instructions

Affected Products:

  • Dell Encryption
  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Encryption Personal
  • Dell Encryption Server
  • Dell Encryption External Media
  • Dell Trusted Device
  • Absolute
  • CrowdStrike
  • Netskope
  • SecureWorks Red Cloak Threat Defense & Response
  • VMware Carbon Black Cloud Endpoint

Dell Data Security's Advanced Support for Software (AS4SW) provides an Advanced Support Expert (ASE) per customer environment for a fixed number of hours quarterly.

This offering can provide:

  • Direct access to a Designated Support Engineer
  • Onboarding webinar
  • Upgrade Assistance
  • Regular Dell-driven check-ins on the status outside of any active issues
  • Monthly reviews on their environment, including health-checks
  • Quarterly service, support review, and feedback sessions
  • Best practice policy review
  • Remote training
  • Assistance with deployment planning
  • Product release insights
  • Opportunities to provide improvement ideas
To get the enrollment process started, or if you have further questions reach out to your Sales Agent.

To contact your Designated Support Engineer, if you have this service, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Absolute, Dell Data Security, Trusted Device Security, CrowdStrike, Dell Encryption, Netskope, Secureworks, VMware Carbon Black
Article Properties
Article Number: 000182254
Article Type: How To
Last Modified: 10 Jan 2025
Version:  11
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