NetWorker: nsrworkflow NSR severe Unable to stat file /usr/bin/mail

Summary: After upgrading to NetWorker to 19.9 and later, mail notification does not work.

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Symptoms

  • The NetWorker server installed on a Linux platform.
  • The NetWorker server was upgraded to 19.9.x or 19.10.0.0
  • Email notification does not work after upgrading. The following error is observed in the /nsr/logs/daemon.raw
<date> nsrworkflow NSR severe Unable to stat file /usr/bin/mail -s "${server} ${name} ${type} ${workflow} ${status}" - S from=<email address> <email address>, please check the existence of file

NetWorker: How to use nsr_render_log

Cause

This issue was raised to NetWorker engineering.

Impacted:

  • 19.9.0.x
  • 19.10.0.0 to 19.10.0.2

Resolution

This issue is addressed in the following NetWorker releases:

  • 19.10.0.3
  • 19.11.0.0

Additional Information

NetWorker: Email Notifications Stop Working on Red Hat 8 Server After Upgrade to 19.10

Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000224372
Article Type: Solution
Last Modified: 22 Jan 2026
Version:  2
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