RecoverPoint: 使用 Deployment Manager 將 vRPA 新增至叢集失敗，並顯示「Rpa： null is down」。

Summary: 使用 Deployment Manager 時，將 vRPA 新增至叢集失敗，並顯示錯誤「Rpa： null is down」。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

嘗試以 4 NIC 新增 vRPA，但拓撲並未全部使用四個時，DM 可能會在嘗試新增 RPA 時失敗。

即使未啟用 DHCP，DM 記錄仍會顯示下列內容： 
2023-05-23 11:30:22,229 [main] (CommunicationsStatusPage.java:108) DEBUG - Current global configuration settings: ISGlobalSystemConfiguration [.....ipInfos=ISIpInfoSet [ips=[ISIpInfo [dhcp=true, ip=null,....]

DM 記錄顯示： 
2023-05-23 11:30:25,004 [pool-1-thread-1] (BaseInstallationServerAdapter.java:125) ERROR - Failed validating password for rpa: RPA [ip=null, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=null, alternativeISCredentails=null, number=-1, siteName=null, version=null, boxWWNs=null, rpaState=null, generation=UNKNOWN]
java.lang.NullPointerException: null arguments: ip=null

Caused by: java.lang.NullPointerException: null arguments: ip=null

2023-05-23 11:32:22,397 [pool-1-thread-1] (BaseDMCommand.java:152) ERROR - VerifyBoxUpLogicCommand FAILED
com.emc.dm.exception.InstallationFlowException: Rpa: null is down.

Cause

此問題與以 4 NIC 新增 vRPA 有關，但使用不同的拓撲 ，例如DATA_IS_SEPARATED ，而非 DUAL_DATA_NICS。

Resolution

此問題有因應措施，但需要 Dell 技術支援人員介入。

如需技術支援，請聯絡 Dell 客戶支援中心或您的服務代表，並參考本知識文章。

Affected Products

RecoverPoint virtual appliance
Article Properties
Article Number: 000214114
Article Type: Solution
Last Modified: 29 Aug 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.