PowerProtect Cyber Recovery || CyberSense: Nothing provides qemu-tools dependency error during upgrade
Summary: Upgrading CyberSense to version 8.9.0-1.45 or 8.10.0-1.0 on Dell OVA fails due to missing qemu-tools.
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Symptoms
The virtual appliance OS security patch (cs-osupdate-1.5.0-52.bin) is installed.
But attempting to upgrade CyberSense returns the following error:
(1/1) Installing: nbu_win_client-8.4.0-0.25.x86_64 ........................................................................................................[done] Installing or updating rpm files (custom-indexengines-dell-cr-8.9.0-1.45.suse12.x86_64.rpm indexengines-8.9.0-1.45.suse12.x86_64.rpm ransomsigdb-20250228-01.noarch.rpm) Loading repository data... Reading installed packages... Resolving package dependencies... 2 Problems: Problem: nothing provides qemu-tools >= 1:0 needed by indexengines-8.9..suse12.x86_64 Problem: nothing provides qemu-tools >= 1:0 needed by indexengines-8.9.0-1.45.suse12.x86_64
Cause
The virtual appliance OS security patch does not include the correct qemu-tools packages to meet the required dependencies of the CyberSense upgrade.
Resolution
Follow the new procedure to upgrade CyberSense on the Dell OVA:
Affected Products
CyberSenseArticle Properties
Article Number: 000305524
Article Type: Solution
Last Modified: 01 May 2025
Version: 2
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