How to Enroll a Fingerprint in Windows Hello and Troubleshooting Steps

Summary: Looking for the Fingerprint reader driver for your computer? See each section on how to download and install the Fingerprint reader drivers, and then how to enroll or remove your Fingerprint using Windows Hello. ...

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Instructions

NOTE: Not all computers have a fingerprint reader, check your computer's invoice to verify if it has one. Also, when the option to enroll a fingerprint in Windows Hello is not an option, your computer does not have a fingerprint reader.
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  1. Ensure that the latest Dell drivers and BIOS are installed using SupportAssist.
    1. Search for SupportAssist in the Start menu and open the app.
    2. On the Home tab, select Update Software.
    3. Click Start to check for driver and BIOS updates.
    4. Follow the on-screen instructions to complete the installation and restart your computer if prompted.
    NOTE: If you do not have SupportAssist, see our driver update guide for alternative methods to download and install Dell drivers. The drivers for the fingerprint reader are under the Security category and the results may include Synaptic's, Dell ControlVault, Validity, Goodix, or another listing, this is correct.
  2. Ensure that the latest Windows updates are installed.
    1. Go to Start > Settings > Windows Update.
    2. Select Check for updates and install the available updates.
  3. Browse to the Dell Setting Up Windows Hello: PIN, Fingerprint, or Face Recognition library page for information about setting up fingerprint recognition in Windows Hello.
  4. For more information, see the Microsoft Knowledge Base article Configure Windows Hello. This hyperlink is taking you to a website outside of Dell Technologies.

How to Set Up Windows Hello in Windows 11

Duration: 02:19
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Troubleshoot Fingerprint Recognition Issues

Duration: 04:50
Closed captions: This video is available in multiple languages. Click the Closed Caption icon and select the language that you want.

  1. Press and hold the Windows (Windows Key) key, and then press the q key.
  2. In the Search box, type settings.
  3. In the search results list, touch or click Settings (System).
  4. Touch or click Accounts.
  5. In the Sign-in options section, touch or click Fingerprint recognition (Windows Hello).
  6. To the right of Remove this sign-in option, touch, or click Remove.
  7. Close the Settings window.

Affected Products

Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Mobile Workstations, Dell Pro Max 16 XE MC16250
Article Properties
Article Number: 000126053
Article Type: How To
Last Modified: 11 Nov 2025
Version:  18
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