Labeling fails with the error: read open error: command completed successfully (drive status is The drive is in the process of loading a tape)"

Summary: Labeling or Mounting of the tape volume fails with the below error: "Error reading volume label: read open error: command completed successfully (drive status is The drive is in the process of loading a tape)" ...

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Symptoms

The below errors are observed in the daemon logs for labeling or mounting operations of the tape volume:

Linux: /nsr/logs/daemon.raw
Windows: [NetWorker Install Drive]:\Program Files\EMC NetWorker\nsr\logs\daemon.raw

NetWorker: How to use nsr_render_log to render .raw log files

<device_name> moving: read open error: command completed successfully (drive status is The drive is in the process of loading a tape)"
<device_name> reading : read open error: command completed successfully (drive status is The drive is in the process of loading a tape)"
NSR info media warning: The drive is in the process of loading a tape

Cause

The cause is unknown.

Resolution

  1. From the NetWorker Management Console (NMC) access the library under Devices->Libraries.
  2. Right-click the library and select Properties.
  3. Select the Timers tab and change the load sleep timer to a higher value. For example, if it is set to 5 (seconds), increase it to 60.
NOTE: If the "Timers" tab is not present in properties. Close the properties window, and ensure that View->Diagnostic Mode is enabled in the NMC. Once Diagnostic Mode is enabled, access the library properties again.
  1. Once the load sleep timer is updated, attempt to label.

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000233972
Article Type: Solution
Last Modified: 18 Nov 2024
Version:  1
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