Data Domain: DD9500 ,DD9800, DD9800 "Jupiter" - Service Processor, Mgt. Module, and Memory Risers are not interchangeable between models of the same platform

Summary: Models DD9500 (Apollo) | DD9800 (ApolloPlus /HW_REVISION=1) | DD9800 (HW_REVISION=2) are all based off of the Apollo platform, each model will have parts which are not interchangeable between models. Please ensure that parts are carefully and properly selected for the correct model and HW_Revision when dispatching replacements. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

As Intel is scheduled to discontinue manufacture of the CPUs which we have currently integrated into current Apollo appliances, all future Apollo platform appliances will use a newer set of CPUs . With the adoption of  these newer CPUs, into this platform, various other internal components also had to be updated to maintain compatibility.

The "Apollo" platform currently has two different models and possibly two different revisions for each model. Not all of the parts are interchangeable between models and revisions.


Both of these Apollo models can come in HW_REVISION=1 or HW_REVISION=2  aka:"jupiter"
---------------------------------------------------------------------------------------------------------------------------
1. Apollo                DD9500  
2. ApolloPlus         DD9800   
  

Dispatches should be created based no the HW_REVISION and the components that correspond to each HW_REVISION
To determine what replacement parts should be dispatched, first verify which model and HW_REVISION you have.
The easiest way to determine this information is the header at the top of the autosupport.


==========  GENERAL INFO  ==========
GENERATED_ON=Fri Oct  6 06:39:59 EDT 2017
GENERATED_EPOCH_TIME=1507286399
TIME_ZONE=US/Eastern
VERSION=Data Domain OS 6.1.0.11-571028
SYSTEM_SERIALNO=FLA95150xxxxxxxxxx
CHASSIS_SERIALNO=NVT1014xxxxxxxx
MODEL_NO=DD9500
HW_REVISION=1
DATA_ENCRYPTION_ENABLED=Yes
SSD_SHELF_PRESENT=NO
HOSTNAME=xxxxxxx-p1.datadomain.com


========== GENERAL INFO ========== 
GENERATED_ON=Mon Jan 16 02:00:04 EST 2017 
GENERATED_EPOCH_TIME=1484550004 
TIME_ZONE=US/Pacific 
VERSION=Data Domain OS 6.0.1.0-551588 
SYSTEM_SERIALNO=FLA9515xxxxxxxxxx
CHASSIS_SERIALNO=NVT10xxxxxxxxxxxx
MODEL_NO=DD9800
HW_REVISION=2 
DATA_ENCRYPTION_SUPPORTED=Yes 
SSD_SHELF_PRESENT=YES 
HOSTNAME=jupiterxxxxxxxxxadomain.com 


In the event autosupports are not available the #enclosure show all CLI command, can be used to generate the necessary info to determine model and HW_REVISION.
look for key identifiers which will identify which  HW_REVISION you have.

 - Bios version
 - CPU model #
 - Management Module part# and desctription
 - Memory Riser Part #
 - Service Processor Part #



HW REVISION=1

        Chassis:
                Chassis Part Number     100-555-009-04
                Chassis Serial Number   NVT10xxxxxxxxx
                BMC Device Revision     1             
                BMC Firmware Revision   1.80          
                IPMI Version            2.0           
                BIOS Version            EAPLO180      
                BIOS Release Date       02/24/2015    
        Chassis Sub-components:
                Name        Product ID                       Family ID   Part No.          Serial No.       Rev
                ---------   ------------------------------   ---------   ---------------   --------------   ---
                IO_Board    Management Module Rev C          000b0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                Mid-plane   Chassis                          002a0008    100-555-009-04    NVTxxxxxxxxxxx   na 
                SP_Board    Storage Processor Rev D          00090021    xxx-xxx-xxxx-xx    NVTxxxxxxxxxxx  na 
                MemRiser0   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx  NVTxxxxxxxxxxx   na 
                MemRiser1   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser2   MEM RISER Rev C                  000a0021   xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser3   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser4   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser5   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser6   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx  NVTxxxxxxxxxxx  na 
                MemRiser7   MEM RISER Rev C                  000a0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                SLIC0       NVRAM 8GB Model 3 (NVDIMM)       00680005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC2       Quad Port 6Gbps SAS              00410005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC3       Quad Port 6Gbps SAS              00410005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC4       Quad Port 10GBase-T              005f0005    xxx-xxx-xxxx-xx  CFxxxxxxxxxxxx  na 
                SLIC5       Quad Port 10GbE SR               00600005    xxx-xxx-xxxx-xx  CFxxxxxxxxxxxx  na 
                SLIC6       Quad Port 6Gbps SAS              00410005    xxx-xxx-xxxx-xx  CFxxxxxxxxxxxx   na 
                SLIC8       Dual Port 16Gbps Fibre Channel   00350005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC11      Quad Port 10GbE SR               00600005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                ---------   ------------------------------   ---------   ---------------   --------------   ---
        CPUs:
                Model                             Stepping   Speed(MHz)   Cores   Hyperthreading
                -------------------------------   --------   ----------   -----   --------------
                Intel(R) Xeon(R) CPU E7-4880 v2   7          2501         15      disabled      
                Intel(R) Xeon(R) CPU E7-4880 v2   7          2501         15      disabled      
                Intel(R) Xeon(R) CPU E7-4880 v2   7          2501         15      disabled      
                Intel(R) Xeon(R) CPU E7-4880 v2   7          2501         15      disabled      
                -------------------------------   --------   ----------   -----   --------------

HW REVISION=2  "Jupiter"

        Chassis:
                Chassis Part Number     100-555-285-00
                Chassis Serial Number   NVT10xxxxxxxxx
                BMC Device Revision     1             
                BMC Firmware Revision   1.20          
                IPMI Version            2.0           
                BIOS Version            JUPIT120      
                BIOS Release Date       12/23/2016    
        Chassis Sub-components:
                Name        Product ID                        Family ID   Part No.          Serial No.       Rev
                ---------   -------------------------------   ---------   ---------------   --------------   ---
                IO_Board    PCB TLA DEIMOS MM AST2400         000e0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                Mid-plane   Chassis                           002a0008    100-555-285-00    NVT10xxxxxxxxxx   na 
                SP_Board    ASSY, DEIMOS BROADWELL SP W/ 2.   00100021    100-555-303-01    NVTxxxxxxxxxxx   na 
                MemRiser0   PCB TLA DEIMOS MR INFINEON JC2    000d0021   xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser1   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser2   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx  NVTxxxxxxxxxxx na 
                MemRiser3   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx  na 
                MemRiser4   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx  NVTxxxxxxxxxxx   na 
                MemRiser5   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                MemRiser6   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx na 
                MemRiser7   PCB TLA DEIMOS MR INFINEON JC2    000d0021    xxx-xxx-xxxx-xx   NVTxxxxxxxxxxx   na 
                SLIC0       NVRAM 8GB Model 3 (NVDIMM)        00680005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC1       Quad Port 10GbE SR                00600005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC2       Quad Port 6Gbps SAS               00410005    xxx-xxx-xxxx-xx   FCNxxxxxxxxxxx   na 
                SLIC3       Quad Port 6Gbps SAS               00410005    xxx-xxx-xxxx-xx   FCNxxxxxxxxxxx   na 
                SLIC4       Quad Port 10GbE SR                00600005    xxx-xxx-xxxx-xx   CFxxxxxxxxxxxx   na 
                SLIC5       Dual Port 16Gbps Fibre Channel    00350005    xxx-xxx-xxxx-xx   FCNxxxxxxxxxxx   na 
                SLIC6       Quad Port 6Gbps SAS               00410005    xxx-xxx-xxxx-xx   FCNxxxxxxxxxxx na 
                SLIC7       Dual Port 16Gbps Fibre Channel    00350005    xxx-xxx-xxxx-xx   FCNxxxxxxxxxxx   na 
                ---------   -------------------------------   ---------   ---------------   --------------   ---
                
                        CPUs:
                Model                             Stepping   Speed(MHz)   Cores   Hyperthreading
                -------------------------------   --------   ----------   -----   --------------
                Intel(R) Xeon(R) CPU E7-8867 v4   1          2401         18      disabled      
                Intel(R) Xeon(R) CPU E7-8867 v4   1          2401         18      disabled      
                Intel(R) Xeon(R) CPU E7-8867 v4   1          2401         18      disabled      
                Intel(R) Xeon(R) CPU E7-8867 v4   1          2401         18      disabled      
                -------------------------------   --------   ----------   -----   --------------

Additional Information

Below is a basic reference of which components should relate to each HW Revision.  Part numbers may change in the future.

 

kA5f10000004FU2CAM_2_0

Affected Products

Data Domain

Products

Data Domain
Article Properties
Article Number: 000019623
Article Type: How To
Last Modified: 16 Jun 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.