Deployment KB: NVT: How to Troubleshoot the NVT, How to locate NVT Logs, and How to Contact NVT Support

Summary: How to Troubleshoot the NVT, How to locate NVT Logs, and How to Contact NVT Support

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

How to troubleshoot:

1. In the NVT User Interface, go to "Contact Us", then "Support".
kA53a0000004Oa4CAE_1_0
 
2. Click "Diagnostic Data" to export the logs and view them in text format. 
kA53a0000004Oa4CAE_1_1


How to locate NVT logs

If you need to locate logs after the NVT has been closed, follow these steps.
1. In File Explorer, select "View" from the file menu
2. Check the "Hidden Items" checkbox.
3. Go to "C:\Users\<your NT_ID>\AppData\Roaming\Network Validation Tool for VxRail\logs"

kA53a0000004Oa4CAE_1_2

How to contact support

Option 1: Email the Diagnostic Data to TS_Tools_Support@dell.com
Option 2: Go to https://psapps.emc.com/central/help/request-support
Option 3: Open an SR from the support site.

Affected Products

VxRail
Article Properties
Article Number: 000021480
Article Type: How To
Last Modified: 29 Jul 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.