Avamar: Gen4T - How to reconfigure RMM4 root user to alternative username

Summary: How to reconfigure the RMM4 root user to an alternative username (avoid Error message: Login failed. User does not have 'Login to Embedded Management Software' privilege.)

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Instructions

All commands to be ran as root on the node where the RMM4 user is being configured.

  1. Verify that RMM4 is configured for dedicated access (in case there is no valid IP address configured, replace "lan print 4" with "lan print 1" to check for shared access):

    root@avamar:~/#: ipmitool lan print 4 |egrep "IP Address|Subnet Mask|Default Gateway" |egrep -v "Source|Header|Backup|MAC"
IP Address              : 10.70.193.19
Subnet Mask             : 255.255.255.128
Default Gateway IP      : 10.70.193.126

  2. To list configured users (in case RMM access is configured as shared, replace "summary 4" with "summary 1" and "list 4" with "list 1"):

    root@avamar:~/#: ipmitool user summary 4
Maximum IDs         : 16
Enabled User Count  : 1
Fixed Name Count    : 1

root@avamar:~/#: ipmitool user list 4
ID  Name             Callin  Link Auth  IPMI Msg   Channel Priv Limit
2   root             true    true       true       ADMINISTRATOR

  3. To rename user ID#2 [root](where "NewName" shall be replaced with the wanted username and "Password" replaced with the wanted password):

    root@avamar:~/#: ipmitool user set name 2 NewName
root@avamar:~/#: ipmitool user set password 2 Password
root@avamar:~/#: ipmitool user enable 2
root@avamar:~/#: ipmitool channel setaccess 4 2 link=on ipmi=on callin=on privilege=4

root@avamar:~/#: ipmitool channel getaccess 4 2
Maximum User IDs     : 16
Enabled User IDs     : 1

User ID              : 2
User Name            : NewName
Fixed Name           : No
Access Available     : call-in / callback
Link Authentication  : enabled
IPMI Messaging       : enabled
Privilege Level      : ADMINISTRATOR

  4. List users again:

    root@avamar:~/#: ipmitool user list 4
ID  Name             Callin  Link Auth  IPMI Msg   Channel Priv Limit
2   NewName          true    true       true       ADMINISTRATOR

 

Additional Information

Other useful commands:

  • To list RMM4 network configuration (to properly configure this, refer to KB490977):

    root@avamar:~/#: ipmitool lan print 4
Set in Progress         : Set Complete
Auth Type Support       : NONE MD2 MD5 PASSWORD OEM
Auth Type Enable        : Callback :
                        : User     :
                        : Operator :
                        : Admin    : MD5
                        : OEM      :
IP Address Source       : Static Address
IP Address              : 10.70.193.19
Subnet Mask             : 255.255.255.128
MAC Address             : 00:60:16:72:59:42
SNMP Community String   : public
IP Header               : TTL=0x40 Flags=0x40 Precedence=0x00 TOS=0x10
BMC ARP Control         : ARP Responses Enabled, Gratuitous ARP Disabled
Gratituous ARP Intrvl   : 2.0 seconds
Default Gateway IP      : 10.70.193.126
Default Gateway MAC     : 00:00:00:00:00:00
Backup Gateway IP       : 0.0.0.0
Backup Gateway MAC      : 00:00:00:00:00:00
802.1q VLAN ID          : Disabled
802.1q VLAN Priority    : 0
RMCP+ Cipher Suites     : 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
Cipher Suite Priv Max   : Not Available

  • To perform BMC/RMM4 cold reset (USE CAUTION, AVOID USE IF NODE IS ONLINE):

    root@avamar:~/#: ipmitool mc reset cold
root@avamar:~/#: sleep 120
root@avamar:~/#:

  • To perform BMC/RMM4 warm reset (USE CAUTION, AVOID USE IF NODE IS ONLINE):

    root@avamar:~/#: ipmitool mc reset warm
root@avamar:~/#: sleep 120
root@avamar:~/#:

  • To list channel 4 info:

    root@avamar:~/#: ipmitool channel info 4
Channel 0x4 info:
  Channel Medium Type   : 802.3 LAN
  Channel Protocol Type : IPMB-1.0
  Session Support       : multi-session
  Active Session Count  : 0
  Protocol Vendor ID    : 7154
  Volatile(active) Settings
    Alerting            : disabled
    Per-message Auth    : enabled
    User Level Auth     : enabled
    Access Mode         : always available
  Non-Volatile Settings
    Alerting            : disabled
    Per-message Auth    : enabled
    User Level Auth     : enabled
    Access Mode         : always available

  • To list RMM4/BMC Tech info:

    root@avamar:~/#: ipmitool -I open bmc info
Device ID                 : 16
Device Revision           : 0
Firmware Revision         : 17.30
IPMI Version              : 2.0
Manufacturer ID           : 1139
Manufacturer Name         : EMC Corporation
Product ID                : 34 (0x0022)
Product Name              : Unknown (0x22)
Device Available          : yes
Provides Device SDRs      : no
Additional Device Support :
    Sensor Device
    SDR Repository Device
    SEL Device
    FRU Inventory Device
    IPMB Event Receiver
    Bridge
    Chassis Device
Aux Firmware Rev Info     :
    0x01
    0x00
    0x00
    0x00

 

Affected Products

Avamar

Products

Avamar, Avamar Data Store Gen4T
Article Properties
Article Number: 000022565
Article Type: How To
Last Modified: 12 Nov 2025
Version:  7
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