NVP-vProxy: Backups failing with: libCURL: function "curl_easy_perform" returned error 28: "Operation timed out after 1800735 milliseconds
Summary: VM backups performed through the NetWorker VMware Protection (NVP) vProxy appliance fail stating "curl_easy_perform" returned error 28: "Operation timed out after 1800735 milliseconds with 0 out of -1 bytes received" ...
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Symptoms
The NetWorker VMware Protection integration is configured with the vProxy Appliance. The vProxy backup action times out waiting to start with the following error in the policy summary:
vProxy_name: Unable to start backup on vProxy 'vProxy_name': libCURL: function "curl_easy_perform" returned error 28: "Operation timed out after 1800735 milliseconds with 0 out of -1 bytes received" .
Cause
The admin account is locked on the vProxy appliance and is preventing the NetWorker session from logging in to start the backup.
Resolution
The admin account should be reset on the vProxy appliance: NVP-vProxy: How to update / change vProxy admin or root password
Additional Information
If the root password is not known to reset the admin account the vProxy should be redeployed. The step-by-step instructions to redeploy the vProxy appliance are documented in the "Updating the vProxy appliance" section of the Dell NetWorker VMware Integration Guide. https://www.dell.com/support/home/product-support/product/networker/docs
Affected Products
NetWorkerProducts
NetWorkerArticle Properties
Article Number: 000031246
Article Type: Solution
Last Modified: 18 Sep 2025
Version: 4
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