NetWorker: Når postgres-dæmonen ikke kører, beder NMC-login med fejlen "Kan ikke oprette forbindelse til databasen"

Summary: NetWorker: Når postgres-dæmonen ikke kører, beder NMC-login med fejlen "Kan ikke oprette forbindelse til databasen"

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Symptoms

Adgang til NetWorker Management Console (NMC)-returneringer: "Der kunne ikke oprettes forbindelse til databasen"

Postgres-dæmonen er ikke angivet for NMC GST-tjenesten:

Linux: ps -ef | grep "gst\|lgtogst"
Windows (PowerShell): Get-WmiObject Win32_Process | Where-Object {$_.Name -match "gstd.exe|postgres.exe"} | Select-Object Name, ProcessID, CommandLine 

Gengivelsen af gstd.raw filnoterne

gstd NSR warning: failed to get db connection to fetch server configuration
 

NetWorker: Sådan bruges nsr_render_log til at gengive .raw logfiler

Linux: /opt/lgtonmc/logs/gstd.raw
Windows: <INSTALL_DRIVE>:\Programmer\EMC NetWorker\Management\GST\logs.gstd.raw

Cause

Postgres-databasen er i en inkonsistent tilstand.

Resolution

  1. Stop NMC-dæmonerne med:

Linux: /etc/init.d/gst stop eller systemctl stop gst
Windows: net stop gstd

  1. Sørg for, at dæmonerne stopper med:

Linux: ps -ef | grep "gst\|lgtogst"
Windows (PowerShell): Get-WmiObject Win32_Process | Where-Object {$_.Name -match "gstd.exe|postgres.exe"} | Select-Object Name, ProcessID, CommandLine

BEMÆRK: Hvis NMC-serveren også er en NetWorker Web User Interface-server (NWUI), vises der også en postgres-proces for NWUI-databasen. De viste stier for disse processer omfatter "nwui".
  1. Afslut alle NMC-processer, der ikke lukkede ned:

Linux: kill -9 PID
Windows: taskkill /F /PID PID

  1. Start NMC-dæmonerne med:

Linux: /etc/init.d/gst start eller systemctl start gst
Windows: net start gstd

  1. Sørg for, at alle dæmoner starter med:

Linux: ps -ef | grep "gst\|lgtogst"
Windows (PowerShell): Get-WmiObject Win32_Process | Where-Object {$_.Name -match "gstd.exe|postgres.exe"} | Select-Object Name, ProcessID, CommandLine

 

Overvåg NMC gstd.raw- og postgres-logfilerne for eventuelle fejl:

NetWorker: Sådan bruges nsr_render_log til at gengive .raw logfiler

Linux: 

    • /opt/lgtonmc/logfiler/gstd.raw
    • /nsr/nmc/nmcdb/pgdata/pg_log/postgresql-DAY.log

Windows:

    • <INSTALL_DRIVE>:\Programmer\EMC NetWorker\Management\GST\logs.gstd.raw
    • <INSTALL_DRIVE>:\Program Files\EMC NetWorker\Management\nmcdb\pgdata\pg_log\postgresql-DAY.log

Additional Information

NetWorker – Sådan gendannes NetWorker Management Console-databasen

Affected Products

NetWorker
Article Properties
Article Number: 000031351
Article Type: Solution
Last Modified: 16 May 2025
Version:  5
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