IDPA: vCenter Server (vCSA) fails to boot during deployment | DP4400

Affected Products:

• PowerProtect DP4400

Symptoms:

• Affects DP4400 version 2.2 only
• Deployment stops responding or fails shortly after reporting successful deployment of vCSA and DDVE virtual machines
• ACM UI reports:

• vCenter server deployed successfully. Waiting for services on vCenter server. FAILED.

  ACM server.log shows:

  vCenter is not up in 20 MINs. Stopping the configuration.
  ApplianceException occurred while executing DeployAndConfigVcsaTask.

  vCSA console displays:

Error: Failed to start services. Firstboot Error.

The ACM was configured using short hostnames instead of Fully Qualified Domain Names (FQDNs).
vCSA fails to start services when the system name is not valid, as seen in:

/var/log/firstboot/visl-support-firstboot.py_<timestamp>_stderr.log

Additional contributing factor:
Duplicate IP addresses on the network can also prevent vCSA from starting.

To resolve the issue:

1. Use FQDNs for all IDPA system hostnames during ACM configuration
2. Ensure that valid DNS entries exist for all hostnames and IP addresses
3. Before starting deployment:
   • Check for duplicate IPs on the local network
   • Validate forward and reverse DNS lookups using nslookup

If the issue persists, contact Dell EMC Technical Support for further assistance.