NVP-vProxy：備份失敗 - 無法備份虛擬磁碟「硬碟 1」 - 無法開啟原始碼 VMDK

Summary: NetWorker VMware Protection 整合是透過 vProxy 裝置進行設定。無法在環境中完成虛擬機器備份。  NetWorker 管理主控台的訊息僅表示它無法備份虛擬磁碟「Hard disk 1」。託管 vProxy 裝置的 ESX 主機發生 HBA 問題，無法擷取執行備份所需的磁碟資訊。調查 vProxy 裝置所在的 ESX 主機。視需要或作為因應措施，請聯絡 VMware 支援，將 vProxy 裝置 vMotion 移到另一個 ESX 主機。 ​​​​ ...

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Symptoms

NetWorker VMware Protection 整合是透過 vProxy 裝置進行設定。無法在環境中完成虛擬機器備份。  NetWorker 管理主控台的訊息僅表示它無法備份虛擬磁碟「Hard disk 1」。
 
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圖 1：VM 備份失敗的備份動作訊息。

vProxy vbackupd-engine.log 檔案和 NetWorker 伺服器備份記錄顯示： 
YYYY/MM/DD HH:MM:SS TRACE:  [43] Opening source VMDK "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" ...
YYYY/MM/DD HH:MM:SS INFO:   [43] Calling VixDiskLib_Open("[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk")...
YYYY/MM/DD HH:MM:SS ERROR:  [43] VDDK Error: 13: You do not have access rights to this file.
YYYY/MM/DD HH:MM:SS ERROR:  [43] Failed to open source VMDK "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk".
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: "Hard disk 1": Unable to open Virtual Disk "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" in "hotadd:nbd" mode.
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: "Hard disk 1": Unable to open Virtual Disk "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" in "hotadd:nbd" mode.
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: Failed backup.
YYYY/MM/DD HH:MM:SS ERROR:  [43] Unable to backup virtual disk "Hard disk 1".

The vProxy vbackupd-vddk.log file shows: 
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO YYYY-MM-DDTHH:MM:SS error -[7F4EE8059700] [Originator@6876 sub=transport] Reconfigure attempt failed for VM "vm-123" with Vmomi::MethodFault::Exception ("vim.fault.InvalidDeviceSpec")
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO YYYY-MM-DDTHH:MM:SS error -[7F4EFC315740] [Originator@6876 sub=transport] Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO YYYY-MM-DDTHH:MM:SS error -[7F4EFC315740] [Originator@6876 sub=transport] Cannot use mode hotadd to access [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk: Cannot mount using this method. (Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.)
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.) at 4905.
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk. Error 13 (You do not have access rights to this file) (Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.) at 5026.
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_Open: Cannot open disk [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk. Error 13 (You do not have access rights to this file) at 5064.

Cause

執行 vProxy 裝置的 ESXi 主機發生主機匯流排配接卡 （HBA） 問題，無法擷取執行備份所需的磁碟資訊。  如果虛擬機器組態因裝置規格包含無效值而失敗，則會擲出 VMware Virtual Disk Development Kit （VDDK） InvalidDeviceSpec 例外狀況。

Resolution

調查 vProxy 裝置所在的 ESXi 主機是否有 HBA 問題。如有必要，請聯絡 VMware 支援部門。

因應措施
vMotion 將 vProxy 裝置移到另一個 ESXi 主機

Additional Information

vProxy vbackupd-vddk.log和vbackupd-engine.log檔案位於 vProxy 的 /opt/emc/vproxy/runtime/logs/vbackupd/ 目錄中。

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000035425
Article Type: Solution
Last Modified: 02 Nov 2023
Version:  3
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