NVP-vProxy：备份失败 - 无法备份虚拟磁盘“硬盘 1” - 无法开源 VMDK

Summary: NetWorker VMware 保护集成配置了 vProxy Appliance。虚拟机的备份无法在环境中完成。  NetWorker 管理控制台消息只表明它无法备份虚拟磁盘“硬盘 1”。托管 vProxy 一体机的 ESX 主机的 HBA 出现问题，无法检索执行备份所需的磁盘信息。调查 vProxy 一体机所在的 ESX 主机。如有必要，请联系 VMware 支持部门，或者作为一种解决方法，将 vProxy 设备 vMotion 到另一台 ESX 主机。 ​​​​ ...

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Symptoms

NetWorker VMware 保护集成配置了 vProxy Appliance。虚拟机的备份无法在环境中完成。  NetWorker 管理控制台消息只表明它无法备份虚拟磁盘“硬盘 1”。
 
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图 1：失败虚拟机备份的备份作消息。

vProxy vbackupd-engine.log文件和 NetWorker 服务器备份日志显示： 
YYYY/MM/DD HH:MM:SS TRACE:  [43] Opening source VMDK "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" ...
YYYY/MM/DD HH:MM:SS INFO:   [43] Calling VixDiskLib_Open("[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk")...
YYYY/MM/DD HH:MM:SS ERROR:  [43] VDDK Error: 13: You do not have access rights to this file.
YYYY/MM/DD HH:MM:SS ERROR:  [43] Failed to open source VMDK "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk".
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: "Hard disk 1": Unable to open Virtual Disk "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" in "hotadd:nbd" mode.
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: "Hard disk 1": Unable to open Virtual Disk "[DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk" in "hotadd:nbd" mode.
YYYY/MM/DD HH:MM:SS ERROR:  [43] "Hard disk 1": BackupVmdk: Failed backup.
YYYY/MM/DD HH:MM:SS ERROR:  [43] Unable to backup virtual disk "Hard disk 1".

vProxy vbackupd-vddk.log 文件显示： 
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO YYYY-MM-DDTHH:MM:SS error -[7F4EE8059700] [Originator@6876 sub=transport] Reconfigure attempt failed for VM "vm-123" with Vmomi::MethodFault::Exception ("vim.fault.InvalidDeviceSpec")
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO YYYY-MM-DDTHH:MM:SS error -[7F4EFC315740] [Originator@6876 sub=transport] Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO YYYY-MM-DDTHH:MM:SS error -[7F4EFC315740] [Originator@6876 sub=transport] Cannot use mode hotadd to access [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk: Cannot mount using this method. (Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.)
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.) at 4905.
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk. Error 13 (You do not have access rights to this file) (Mounting VM vm-35 using transport hotadd failed : Failed to hot-add SCSI targets: Vmomi::MethodFault::Exception: vim.fault.InvalidDeviceSpec.) at 5026.
YYYY/MM/DD HH:MM:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_Open: Cannot open disk [DATASTORE_NAME] [VM_NAME]/[VM_NAME].vmdk. Error 13 (You do not have access rights to this file) at 5064.

Cause

运行 vProxy 一体机的 ESXi 主机的主机总线适配器 （HBA） 出现问题，无法检索执行备份所需的磁盘信息。  如果由于设备规格包含无效值而导致虚拟机配置失败，则会引发 VMware Virtual Disk Development Kit （VDDK） InvalidDeviceSpec 异常。

Resolution

调查 vProxy 一体机所在的 ESXi 主机是否存在 HBA 问题。必要时联系 VMware 支持。

解决 方案
vMotion 将 vProxy 一体机移动到另一台 ESXi 主机

Additional Information

vProxy vbackupd-vddk.log和 vbackupd-engine.log 文件位于 vProxy 上的 /opt/emc/vproxy/runtime/logs/vbackupd/ 目录中。

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000035425
Article Type: Solution
Last Modified: 02 Nov 2023
Version:  3
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