Avamar 根到根复制和“退出代码 15：由于源和目标之间的密码不匹配，无法连接到 Avamar 调度程序

Summary: Avamar 根到根复制和“退出代码 15：由于密码不匹配，无法连接到 Avamar 调度程序”。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

在根到根复制期间，观察到以下错误： 
admin@avamar GRID:~/>: avmgr logn --avamaronly --server=Avamar_FQDN --id=repluser --ap=9RttoTriz --encrypt=proprietary

0  ERROR!  Exit code 15: Cannot connect to Avamar dispatcher
从源 Avamar 网格到目标 Avamar 网格以及从目标 Avamar 网格到源 Avamar 网格的 Avamar 登录测试失败。
源 Avamar 到目标 Avamar： 
avmgr logn --avamaronly --server=Target_Avamar_FQDN --id=root --ap=password --encrypt=tls --encrypt-strength=high
目标 Avamar 到源 Avamar： 
avmgr logn --avamaronly --server=Source__Avamar_FQDN --id=root --ap=password --encrypt=tls --encrypt-strength=high

Cause

MCUser、root 和 admin 的密码在源和目标之间不匹配。

Resolution

1.验证没有连接超时。
2.使用 change-passwords 实用程序在源和目标 Avamar 网格上为 root、admin 和 MCUser 配置相同的密码。
3.停止源网格和目标网格上所有节点上的 Avamar 防火墙服务。
单节点（作为 root）：  
service avfirewall stop

多节点网格（以 root 用户身份，并加载 root 密钥）

mapall --noerror --all+ --user=root service avfirewall stop 

有关加载密钥的说明，请参阅Avamar：如何登录到 Avamar Server 并加载各种密钥。
4.从源和目标重复登录测试。
期望的结果：

admin@Source__Avamar_Grid:~/#: avmgr logn --avamaronly --server=Target_Avamar_Grid --id=root --ap=password --encrypt=tls --encrypt-strength=high
1  Request succeeded
-1  privilege level  (enabled,create,read,backup,access,move,delete,maint,manage,fullmanage,noticketrequired,superuser,ignoreacls,readdir,mclogin,opt1,opt2)
2  block type  (directory)

admin@Source__Avamar_Grid:~/#: avmgr logn --avamaronly --server=Target_Avamar_Grid --id=root --ap=password--encrypt=proprietary
1  Request succeeded
-1  privilege level  (enabled,create,read,backup,access,move,delete,maint,manage,fullmanage,noticketrequired,superuser,ignoreacls,readdir,mclogin,opt1,opt2)
2  block type  (directory)

admin@Source__Avamar_Grid:~/#: avmgr logn --avamaronly --server=Target_Avamar_Grid --id=root --ap=password--encrypt=tls --encrypt=ssl --encrypt-strength=high
1  Request succeeded
-1  privilege level  (enabled,create,read,backup,access,move,delete,maint,manage,fullmanage,noticketrequired,superuser,ignoreacls,readdir,mclogin,opt1,opt2)
2  block type  (directory)


admin@Target__Avamar_Grid:~/#: avmgr logn --avamaronly --server=Source_Avamar_Grid --id=root --ap=password --encrypt=tls --encrypt-strength=high
1  Request succeeded
-1  privilege level  (enabled,create,read,backup,access,move,delete,maint,manage,fullmanage,noticketrequired,superuser,ignoreacls,readdir,mclogin,opt1,opt2)
2  block type  (directory)

admin@Target__Avamar_Grid:~/#: avmgr logn --avamaronly --server=Source_Avamar_Grid --id=root --ap=password--encrypt=proprietary
1  Request succeeded
-1  privilege level  (enabled,create,read,backup,access,move,delete,maint,manage,fullmanage,noticketrequired,superuser,ignoreacls,readdir,mclogin,opt1,opt2)
2  block type  (directory)

admin@Target__Avamar_Grid:~/#: avmgr logn --avamaronly --server=Source_Avamar_Grid --id=root --ap=password--encrypt=tls --encrypt=ssl --encrypt-strength=high
1  Request succeeded
-1  privilege level  (enabled,create,read,backup,access,move,delete,maint,manage,fullmanage,noticketrequired,superuser,ignoreacls,readdir,mclogin,opt1,opt2)
2  block type  (directory)

Affected Products

Avamar

Products

Avamar, Avamar Data Store, Avamar Data Store Gen4, Avamar Data Store Gen4T
Article Properties
Article Number: 000037515
Article Type: Solution
Last Modified: 12 Aug 2025
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.