VxRail: Upload af pakken mislykkes, uden at der vises fejl i den grafiske brugergrænseflade

Summary: Upload af opgraderingspakken mislykkes, uden at der vises fejl i den grafiske brugergrænseflade.

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Symptoms


Web.log  
There's loads of "SSL peer shut down incorrectly" errors like:

ERROR [tomcat-http--13] CustomAuthenticationEntryPoint.commence:76 - Error code id for authentication failure: 202
 ERROR [tomcat-http--5] RestErrorHandler.handleExceptionInternal:81 - Handling exception for request ServletWebRequest:
uri=/extension/mystic/virtualAppliance/1/upgradePkg/upload;client=x.x.x.x;user=administrator@vsphere.local


org.springframework.web.multipart.MultipartException: Could not parse multipart servlet request; nested exception is org.xxxxx.fileupload.FileUploadBase$IOFileUploadException: Processing of
multipart/form-data request failed. SSL peer shut down incorrectly

Caused by: org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. SSL peer shut down incorrectly
    at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:351) ~[commons-fileupload-1.3.1.jar:1.3.1]
    at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(ServletFileUpload.java:115) ~[commons-fileupload-1.3.1.jar:1.3.1]
    at org.springframework.web.multipart.commons.CommonsMultipartResolver.parseRequest(CommonsMultipartResolver.java:158) ~[spring-web-4.2.3.RELEASE.jar:4.2.3.RELEASE]
    ... 72 more
Caused by: javax.net.ssl.SSLException: SSL peer shut down incorrectly

 ERROR [tomcat-http--5] RestErrorHandler.handleExceptionInternal:82 - Get REST error: error code=1, http status code=500, message=The server has encountered an unexpected
internal error. Please try again later.
 ERROR [tomcat-http--5] ExceptionHandlerExceptionResolver.doResolveHandlerMethodException:367 - Failed to invoke @ExceptionHandler method: protected
org.springframework.http.ResponseEntity<com.emc.mystic.manager.web.webutil.RestError>
com.emc.mystic.manager.web.webutil.RestErrorHandler.handleExceptionInternal(java.lang.Exception,org.springframework.web.context.request.WebRequest)
org.apache.catalina.connector.ClientAbortException: javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: SSL peer shut down incorrectly

 

Cause

Bundtet uploades fra en jumpboks med et ustabilt netværk.
  
ERROR [tomcat-http--13] CustomAuthenticationEntryPoint.commence:76 - Error code id for authentication failure: 202
ERROR [tomcat-http--5] RestErrorHandler.handleExceptionInternal:81 - Handling exception for request ServletWebRequest: uri=/extension/mystic/virtualAppliance/1/upgradePkg/upload;client=x.x.x.x;user=administrator@vsphere.local
org.springframework.web.multipart.MultipartException: Could not parse multipart servlet request; nested exception is org.xxxxx.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. SSL peer shut down incorrectly
Disse fejlmeddelelser angiver, at der var et problem med SSL-forbindelsen, som blev lukket forkert, hvilket fik uploadprocessen til at mislykkes.


Resolution

Følg disse trin for at løse problemet med, at upload af opgraderingspakken mislykkes, uden at der vises fejl i GUI:

  • Løs enten netværksproblemet, eller upload pakken fra en af de VM'er, der hostes lokalt på det pågældende websted.

Additional Information

For yderligere analyse:

Foretag "traceroute" fra klienten til VxRail Manager. 
Udfør "traceroute" fra VxRail Manager til vCenter. 

Article Properties
Article Number: 000038159
Article Type: Solution
Last Modified: 18 Sep 2025
Version:  5
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