Avamar - Unable to open socket connection to NDMP server

Summary: This article explains how to enable NDMP protocol in Isilon from Command line

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

- avsetupndmp fails when configuring Isilon NDMP backups on the accelerator node

- Error: 
Starting setup for EMC Isilon
Network address or DNS name of the EMC Isilon [filer.company.com]: filer_ip
Password for "ndmp" on "filer_ip":
Repeat password:
Password encoding scheme ("md5" or "text") to use for "filer_ip" [md5]: md5
Checking username and password... avndmp Error <11889>: [/usr/local/avamar/bin/avndmp] Unable to open socket connection to NDMP server: 172.20.xx.xx
avndmp Error <11864>: [/usr/local/avamar/bin/avndmp] Unable to retrieve server info due to connection error.
avndmp Error <9506>: [/usr/local/avamar/bin/avndmp] Failed to authenticate ndmp on filer_ip
avndmp returning with exitcode 151
Authentication error, invalid password.
Do you wish to reenter the password Y/N? [Y]:

Cause

NDMP protocol is disabled by default in Isilon and because of that the setup on the accelerator node fails.

Resolution

- Enable NDMP protocol in Isilon

   From the OneFS GUI:
     - Log to the Isilon OneFS GUI
     - Click on Data Protection
     - Click on Backup
     - Click on NDMP settings
     - Go to Service and Click on Enabled
     - Setting should look like:
        Port Number: 10000
        DMA vendor: generic

  From Command line:
    - Log to Isilon using putty
    - Run: 
 isi services ndmpd enable
    - Run:  
isi ndmp settings global view

-the output  should look like:
        
Setting                        Value
------------------------------------
Service:                     True
port                           10000
dma                            generic  

Affected Products

Avamar

Products

Avamar, Avamar Plug-in for NDMP
Article Properties
Article Number: 000039429
Article Type: Solution
Last Modified: 30 May 2024
Version:  4
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