Hardware do Avamar Gen4S: Tempo limite do ciclo de aprendizagem
Summary: O ciclo de aprendizado falha no hardware Avamar Gen4S.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
O seguinte erro é exibido na interface do usuário do Avamar ou nos logs:
<MRMON154> Controller ID: 0 Battery relearn timed out Cause
Isso está sendo analisado pelo fornecedor.
Resolution
1. Faça log-in no Avamar Server como administrador, eleve para raiz e carregue o SSH as teclas.
Para obter instruções sobre como carregar chaves, consulte Avamar: Como fazer log-in em um Avamar Server e carregar várias chaves.
2. Usando as informações do evento da interface do usuário ou do Dial Home Service Request:
um. Determine o nó que gerou a mensagem de erro.
b. Conecte-se a esse nó como root:
ssn 0.# --user=root
(Em que 0.# é o número do nó físico)
3. Extract /var/log/messages usando o comando aplicável abaixo:
bunzip2 /var/log/messages*
gunzip /var/log/messages*
xz --decompress /var/log/messages*
4. Analise o log de mensagens (/var/log/messages) para eventos de reaprendizado da bateria :
grep -i "battery relearn" /var/log/messages
Jul 29 13:37:12 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON157> Controller ID: 0 Battery relearn will start in 4 days Jul 31 13:37:48 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON158> Controller ID: 0 Battery relearn will start in 2 days Aug 1 13:37:33 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON159> Controller ID: 0 Battery relearn will start in 1 day Aug 2 08:37:13 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON160> Controller ID: 0 Battery relearn will start in 5 hours Aug 2 13:38:24 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON155> Controller ID: 0 Battery relearn pending: Battery is under charge Aug 2 13:39:28 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON151> Controller ID: 0 Battery relearn started Aug 2 13:40:36 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON152> Controller ID: 0 Battery relearn in progress Aug 2 13:40:36 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON153> Controller ID: 0 Battery relearn completed Aug 13 16:32:15 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON155> Controller ID: 0 Battery relearn pending: Battery is under charge Aug 13 16:44:10 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON151> Controller ID: 0 Battery relearn started Aug 13 16:45:15 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON152> Controller ID: 0 Battery relearn in progress Aug 13 16:48:30 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON154> Controller ID: 0 Battery relearn timed out
5. Confirme usando CmdTool2 que o aprendizado falhou, mas que a bateria não exibe 0 Volts:
CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
BBU status for Adapter: 0
BatteryType: CVPM02
Voltage: 9563 mV
Current: 0 mA
Temperature: 30 C
BBU Firmware Status:
Charging Status : None
Voltage : OK
Temperature : OK
Learn Cycle Requested : No
Learn Cycle Active : No
Learn Cycle Status : Failed
Learn Cycle Timeout : Yes
I2c Errors Detected : No
Battery Pack Missing : No
Battery Replacementrequired : No
Remaining CapacityLow : No
Periodic Learn Required : No
Transparent Learn : No
No space to cache offload : No
Pack is about to fail & should be replaced : No
Cache Offload premium feature required : No
Module microcode update required : No
GasGuageStatus:
Fully Discharged : No
FullyCharged : Yes
Discharging : Yes
Initialized : No
Remaining Time Alarm : No
Remaining Capacity Alarm: No
Discharge Terminated : No
OverTemperature : No
Charging Terminated : Yes
Over Charged : No
Pack energy : 96 J
Capacitance : 100
Remaining reserve space : 93
Exit Code: 0x00
6. Inicie um ciclo de aprendizado manual:
sudo CmdTool2 -AdpBbuCmd -BbuLearn -a0
7. Analise o registro de mensagens para ver se o ciclo de aprendizado começou e terminou.
Exemplo 1:
Aug 26 12:15:01 AVAMAR-GRID-VAR-LOG-MESSAGE syslog-ng[3170]: Configuration reload request received, reloading configuration;
Aug 26 12:15:01 AVAMAR-GRID-VAR-LOG-MESSAGE syslog-ng[3170]: New configuration initialized;
Aug 26 12:15:11 AVAMAR-GRID-VAR-LOG-MESSAGE sudo: admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -pdlist -a0 -nolog
Aug 26 12:16:10 AVAMAR-GRID-VAR-LOG-MESSAGE sudo: admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
Aug 26 12:18:28 AVAMAR-GRID-VAR-LOG-MESSAGE sudo: admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -BbuLearn -a0
Aug 26 12:18:31 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]: Controller ID: 0 Battery relearn pending: Battery is under charge
Aug 26 12:19:36 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]: Controller ID: 0 Battery relearn started
Aug 26 12:20:02 AVAMAR-GRID-VAR-LOG-MESSAGE sudo: admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
Aug 26 12:20:44 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]: Controller ID: 0 Battery relearn in progress
Aug 26 12:20:44 AVAMAR-GRID-VAR-LOG-MESSAGE MR_MONITOR[5742]: Controller ID: 0 Battery relearn completed
Aug 26 12:22:25 AVAMAR-GRID-VAR-LOG-MESSAGE sudo: admin : TTY=pts/0 ; PWD=/data01/home/admin ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
Embora o Reaprender pareça ter terminado, o tempo para concluir é mínimo (o que não é normal).
Exemplo 2:
Aug 26 01:30:23 AVATPCKVS41N05 sudo: root : TTY=pts/0 ; PWD=/root ; USER=root ; COMMAND=/opt/MegaRAID/CmdTool2/CmdTool2 -AdpBbuCmd -BbuLearn -a0
Aug 26 01:31:12 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON155> Controller ID: 0 Battery relearn pending: Battery is under charge
Aug 26 16:44:10 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON151> Controller ID: 0 Battery relearn started
Aug 26 16:45:15 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON152> Controller ID: 0 Battery relearn in progress
Aug 26 16:48:30 AVATPCKVS41N05 MR_MONITOR[8625]: <MRMON154> Controller ID: 0 Battery relearn timed out
Aqui, o "reaprendizado" expirou.
8. Verifique novamente o status da bateria:
CmdTool2 -AdpBbuCmd -GetBbuStatus -a0
Se o status for OK e não houver tempo de espera excedido (como visto abaixo), nenhuma outra ação será necessária.
BBU status for Adapter: 0
BatteryType: CVPM02
Voltage: 9563 mV
Current: 0 mA
Temperature: 30 C
BBU Firmware Status:
Charging Status : None
Voltage : OK
Temperature : OK
Learn Cycle Requested : No
Learn Cycle Active : No
Learn Cycle Status : OK
Learn Cycle Timeout : No
I2c Errors Detected : No
...
Se o problema continuar como visto abaixo, crie um chamado fornecendo o resultado acima para determinar se uma substituição de nó é necessária.
BBU status for Adapter: 0
BatteryType: CVPM02
Voltage: 9563 mV
Current: 0 mA
Temperature: 30 C
BBU Firmware Status:
Charging Status : None
Voltage : OK
Temperature : OK
Learn Cycle Requested : No
Learn Cycle Active : No
Learn Cycle Status : Failed
Learn Cycle Timeout : Yes
I2c Errors Detected : No
...Affected Products
Avamar, Avamar ServerArticle Properties
Article Number: 000041546
Article Type: Solution
Last Modified: 14 Nov 2025
Version: 9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.