ECS：RAP015：溫度故障;症狀代碼：2010
Summary: 節點上的溫度感應器回報達到嚴重等級。
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Symptoms
溫度感應器偵測到溫度高於臨界閾值。
可能元件未正確運作，導致溫度感應器回報已達到嚴重等級。
節點上的溫度感應器回報已達到嚴重等級。
可能元件未正確運作，導致溫度感應器回報已達到嚴重等級。
節點上的溫度感應器回報已達到嚴重等級。
Cause
發生導致溫度感應器超過嚴重等級的問題。
Resolution
若為 Gen2，請捲動至底部。
Gen3 硬體：
1.在報告的節點上使用cs_hal檢查溫度感應器的狀態。
命令：
Gen3 硬體：
1.在報告的節點上使用cs_hal檢查溫度感應器的狀態。
命令：
#cs_hal sensors temp
範例：若為 Gen 3，則只有三個 Temp 感應器，如下所示。
admin@n1-mgmt:~> cs_hal sensors temp Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 53 Degrees Celsius Processor Temperature Temp OK 54 Degrees Celsius System Board Temperature Inlet Temp CRIT 40 Degrees Celsius; above critical threshold System Board Temperature Exhaust Temp OK 50 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. admin@n1-mgmt:~>
2. 檢查機架中的所有節點，並查看 其他節點 是否回報溫度感應器 不是「OK」
命令：
範例：在此範例中，機架上半部分的多個節點回報進氣溫度過高。
3.可能的情況：
年4.重要事項 ：使用 https://central.dell.com/case-lookup/ 並查閱 PSNT （產品序號標籤） 來檢查歷程記錄。查看過去 3-6 個月內發生的次數。檢查問題是否持續存在並影響到數個節點，或是整個機架受到進氣溫度高於正常溫度的影響，則表示需要專門解決的環境問題持續存在。除非有明確的行動計劃和結論來解決溫度問題，否則請勿將案例視為重複案例。
5.如果 PE 團隊找不到問題，或歷程記錄包含來自相同警示的多次事件 （持續 3 個月或更久），請諮詢 L2 over Swarm 並 準備工作訂單 CE ，以檢閱受影響機架和節點的環境條件。
命令：
viprexec -i cs_hal sensors temp
範例：在此範例中，機架上半部分的多個節點回報進氣溫度過高。
admin@n1-mgmt:~> viprexec -i cs_hal sensors temp Output from host : 192.168.219.1 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 53 Degrees Celsius Processor Temperature Temp OK 53 Degrees Celsius System Board Temperature Inlet Temp CRIT 40 Degrees Celsius; above critical threshold System Board Temperature Exhaust Temp OK 50 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.2 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 47 Degrees Celsius Processor Temperature Temp OK 49 Degrees Celsius System Board Temperature Inlet Temp CRIT 39 Degrees Celsius; above critical threshold System Board Temperature Exhaust Temp OK 50 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.3 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 46 Degrees Celsius Processor Temperature Temp OK 46 Degrees Celsius System Board Temperature Inlet Temp OK 35 Degrees Celsius System Board Temperature Exhaust Temp OK 47 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.4 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 48 Degrees Celsius Processor Temperature Temp OK 50 Degrees Celsius System Board Temperature Inlet Temp OK 35 Degrees Celsius System Board Temperature Exhaust Temp OK 47 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.5 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 48 Degrees Celsius Processor Temperature Temp OK 50 Degrees Celsius System Board Temperature Inlet Temp WARN 38 Degrees Celsius; above non-critical threshold System Board Temperature Exhaust Temp OK 49 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.6 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 50 Degrees Celsius Processor Temperature Temp OK 52 Degrees Celsius System Board Temperature Inlet Temp CRIT 39 Degrees Celsius; above critical threshold System Board Temperature Exhaust Temp OK 51 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.7 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 45 Degrees Celsius Processor Temperature Temp OK 48 Degrees Celsius System Board Temperature Inlet Temp OK 36 Degrees Celsius System Board Temperature Exhaust Temp OK 47 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.8 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 51 Degrees Celsius Processor Temperature Temp OK 49 Degrees Celsius System Board Temperature Inlet Temp OK 31 Degrees Celsius System Board Temperature Exhaust Temp OK 43 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.9 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 52 Degrees Celsius Processor Temperature Temp OK 51 Degrees Celsius System Board Temperature Inlet Temp OK 30 Degrees Celsius System Board Temperature Exhaust Temp OK 42 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.10 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 54 Degrees Celsius Processor Temperature Temp OK 51 Degrees Celsius System Board Temperature Inlet Temp OK 28 Degrees Celsius System Board Temperature Exhaust Temp OK 41 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. 192.168.219.7 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 45 Degrees Celsius Processor Temperature Temp OK 48 Degrees Celsius System Board Temperature Inlet Temp OK 36 Degrees Celsius System Board Temperature Exhaust Temp OK 47 Degrees Celsius Output from host : 192.168.219.11 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 56 Degrees Celsius Processor Temperature Temp OK 55 Degrees Celsius System Board Temperature Inlet Temp OK 27 Degrees Celsius System Board Temperature Exhaust Temp OK 40 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.12 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 59 Degrees Celsius Processor Temperature Temp OK 59 Degrees Celsius System Board Temperature Inlet Temp OK 26 Degrees Celsius System Board Temperature Exhaust Temp OK 38 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.13 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 51 Degrees Celsius Processor Temperature Temp OK 49 Degrees Celsius System Board Temperature Inlet Temp OK 26 Degrees Celsius System Board Temperature Exhaust Temp OK 36 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.14 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 57 Degrees Celsius Processor Temperature Temp OK 60 Degrees Celsius System Board Temperature Inlet Temp OK 26 Degrees Celsius System Board Temperature Exhaust Temp OK 38 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.15 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 59 Degrees Celsius Processor Temperature Temp OK 59 Degrees Celsius System Board Temperature Inlet Temp OK 26 Degrees Celsius System Board Temperature Exhaust Temp OK 39 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. Output from host : 192.168.219.16 Entity Type Label Status Info ----- ----- ----- ----- ----- Processor Temperature Temp OK 56 Degrees Celsius Processor Temperature Temp OK 56 Degrees Celsius System Board Temperature Inlet Temp OK 26 Degrees Celsius System Board Temperature Exhaust Temp OK 38 Degrees Celsius NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information. admin@n1-mgmt:~>
3.可能的情況：
- 一個節點僅 報告一個或多個感應器：如果僅在溫度報告為「OK」的一個節點上出現問題，則很可能表示零件有問題，或節點因為內部問題而無法維持良好的氣流，而非機架問題。
- 多個節點 受到影響，這更多是機架本身或資料中心內部的環境問題
4.檢查風扇執行正常。如果沒有，則可能需要更換風扇。
命令：
#cs_hal sensors fan範例：
admin@ecs:~>cs_hal sensors fan Output from host : 192.168.219.1 Entity Type Label Status Info ----- ----- ----- ----- ----- System Board Fan Fan1 OK 12600 RPM System Board Fan Fan2 OK 12600 RPM System Board Fan Fan3 OK 16920 RPM System Board Fan Fan4 OK 16800 RPM System Board Fan Fan5 OK 17040 RPM System Board Fan Fan6 OK 16920 RPM System Board Fan Fan Redundancy OK fully redundant; NOTE: on Axum and EX-series, use "sudo -i racadm getsensorinfo" to obtain sensor information.3.如果所有風扇均回報正常，這表示風扇系統沒有問題。請聯絡 Power Edge 團隊 ，檢查零件是否需要更換。如果有風扇回報問題，請依照 ECS：Dial Home：風扇故障;症狀代碼：2008
年4.重要事項 ：使用 https://central.dell.com/case-lookup/ 並查閱 PSNT （產品序號標籤） 來檢查歷程記錄。查看過去 3-6 個月內發生的次數。檢查問題是否持續存在並影響到數個節點，或是整個機架受到進氣溫度高於正常溫度的影響，則表示需要專門解決的環境問題持續存在。除非有明確的行動計劃和結論來解決溫度問題，否則請勿將案例視為重複案例。
5.如果 PE 團隊找不到問題，或歷程記錄包含來自相同警示的多次事件 （持續 3 個月或更久），請諮詢 L2 over Swarm 並 準備工作訂單 CE ，以檢閱受影響機架和節點的環境條件。
Gen 2：
1.使用 cs_hal檢查溫度感應器的狀態。
範例：
# cs_hal sensors temp Entity Type Label Status Info ----- ----- ----- ----- ----- System Board Temperature SSB Therm Trip OK System Board Temperature BB Inlet Temp OK 32 Degrees Celsius CPU (DCMI Compat) Temperature HSBP Temp OK -222 Degrees Celsius System Board Temperature SSB Temp OK 60 Degrees Celsius System Board Temperature BB BMC Temp OK 51 Degrees Celsius System Board Temperature P1 VR Temp OK 38 Degrees Celsius System Board Temperature IB Temp OK 46 Degrees Celsius System Board Temperature Exit Air Temp OK 54 Degrees Celsius Front Panel Temperature IOM Temp OK 43 Degrees Celsius Drive Backplane Temperature HSBP PSOC OK 37 Degrees Celsius Front Panel Temperature LAN NIC Temp OK 67 Degrees Celsius Power Supply Temperature PS1 Temperature OK 34 Degrees Celsius Power Supply Temperature PS2 Temperature OK 34 Degrees Celsius Processor Temperature P1 Therm Margin OK 216 Degrees Celsius Processor Temperature P2 Therm Margin OK 206 Degrees Celsius Processor Temperature P1 Therm Ctrl % OK 0 Unspecified Processor Temperature P2 Therm Ctrl % OK 0 Unspecified Processor Temperature P1 DTS Therm Mgn OK 216 Degrees Celsius Processor Temperature P2 DTS Therm Mgn OK 206 Degrees Celsius Processor Temperature P1 VRD Hot OK Processor Temperature P2 VRD Hot OK System Board Temperature DIMM Thrm Mrgn 1 OK 201 Degrees Celsius System Board Temperature DIMM Thrm Mrgn 2 OK 200 Degrees Celsius System Board Temperature DIMM Thrm Mrgn 3 OK 198 Degrees Celsius System Board Temperature DIMM Thrm Mrgn 4 OK 197 Degrees Celsius System Board Temperature Agg Thrm Mgn 1 OK 233 Degrees Celsius
2.請依照與 Gen 3 相同的步驟 （但不會回報給 PowerEdge），更多詳細資料將於日後更新為 Gen 2。
Affected Products
ECS ApplianceProducts
ECS ApplianceArticle Properties
Article Number: 000046763
Article Type: Solution
Last Modified: 30 Apr 2024
Version: 6
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