Isilon On-Cluster Analysis - SmartConnect Service IP

Summary: This article has many references to fix SmartConnect Service IP after an upgrade to OneFS 8.2.0.0.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Isilon On-Cluster Analysis is reporting output similar to the the following:

SmartConnect Service IP                           FAIL
  FAIL: The following SmartConnect Service IP Address(es) could not be located on any node: 192.168.1.1
  CRITICAL: Found client(s) connected to a SmartConnect Service IP address (SSIP), this is not supported and will stop working after the upgrade to 
        OneFS 8.2.0.0. For details on why it will no longer work in OneFS 8.2 or later see LKB000078817 [OneFS 8.2: Error "403: Forbidden - Accessing OneFS web administration interface over a configured SmartConnect service IP address is forbidden"]
  CRITICAL: Immediately following the commit of the upgrade to OneFS 8.2.0.0, the SmartConnect Service IP addresses associated with subnets that have
        VLAN tagging may disappear. Shortly after the Userspace rollup patch install is started this issue should go away. Please plan accordingly for
        there to be a disruption to new connection requests at this stage in the OneFS upgrade. For more details on this issue please review LKB000168627
        [{ISILON} Smartconnect Service IP Address (SSIP) goes missing on all configured VLAN interfaces after committing OneFS 8.2 upgrade]
  CRITICAL: Found SC Zone Name(s) and/or SC DNS Zone Alias(es) that are configured to use a DNS short name as opposed to a fully qualified domain name, this
        is not supported and will stop working after the upgrade to OneFS 8.2.0.0. For details on why it will no longer work in OneFS 8.2 or later see 
        LKB000173410 [OneFS distributed file system 8.2: If using short name/Literal instead of fully qualified domain name (FQDN), Smartconnect refuses any queries]

Cause

The following SmartConnect Service IP Address(es) could not be located on any node: 192.168.1.1

The listed SSIP address(es) could not be located on any of the nodes in the cluster.  This may lead to data unavailability.

To manually check for an SSIP address, run the following command and replace <SSIP> with the SSIP address to look for: 
isi_for_array ifconfig | grep <SSIP>
Troubleshooting for SmartConnect related issues should begin by following the EMC Isilon Customer Troubleshooting Guide - Troubleshoot Your SmartConnect Configuration

Resolution

 

Found client(s) connected to a SmartConnect Service IP address (SSIP), this is not supported and will stop working after the upgrade to OneFS 8.2.0.0. For details on why it will no longer work in OneFS 8.2 or later see LKB000078817 [OneFS 8.2: Error "403: Forbidden - Accessing OneFS web administration interface over a configured SmartConnect service IP address is forbidden"]

The SmartConnect Service IP address is designed only for DNS lookups, client data access and administration tasks should not take place over the SSIP addresses. For details on why it will no longer work in OneFS 8.2 or later see LKB000078817 [OneFS 8.2: Error "403: Forbidden - Accessing OneFS web administration interface over a configured SmartConnect service IP address is forbidden"]

Immediately following the commit of the upgrade to OneFS 8.2.0.0, the SmartConnect Service IP addresses associated with subnets that have VLAN tagging may disappear. Shortly after the Userspace rollup patch install is started this issue should go away. Please plan accordingly for there to be a disruption to new connection requests at this stage in the OneFS upgrade. For more details on this issue please review LKB000168627 [{ISILON} Smartconnect Service IP Address (SSIP) goes missing on all configured VLAN interfaces after committing OneFS 8.2 upgrade]

Found SC Zone Name(s) and/or SC DNS Zone Alias(es) that are configured to use a DNS short name as opposed to a fully qualified domain name, this is not supported and will stop working after the upgrade to OneFS 8.2.0.0. For details on why it will no longer work in OneFS 8.2 or later see LKB000173410 [OneFS distributed file system 8.2: If using short name/Literal instead of fully qualified domain name (FQDN), Smartconnect refuses any queries]

Review the following KB article for more details on this issue: OneFS 8.2 if using (short name/Literal) instead of FQDN smartconnect refuses any queries

Additional Information

To run only the SmartConnect Service IP check and gather additional details, run IOCA with the additional arguments: -e --run=checkSmartConnect

The following is an example: 
# perl /usr/libexec/isilon/ioca/IOCA --run=checkSmartConnect -e
Isilon On-Cluster Analysis                        0.1250
Live Cluster Analysis                             Wed Jul 10 17:22:56 2019
Cluster Name                                      Isilon
Cluster GUID                                      0000000000000000000000000000000000000
Node Count                                        3
Current OneFS Version                             8.2.0.0
SmartConnect Service IP                           FAIL
  CRITICAL: Found SC Zone Name(s) and/or SC DNS Zone Alias(es) that are configured to use a DNS short name as opposed to a fully qualified domain
        name, this is not supported and will stop working after the upgrade to OneFS 8.2.0.0. For details on why it will no longer work in OneFS 8.2
        or later see KB 534584 [https://support.emc.com/kb/534586 - OneFS 8.2 if using (short name/Literal) instead of FQDN smartconnect refuses any queries]

  ==============================
  Clients Connected to SSIPs
  ==============================
    LNN Local Address                  Remote Address
  ----- ------------------------------ ------------------------------

  ==============================
  SmartConnect Short Names
  ==============================
  Pool: groupnet0.subnet0.pool0, DNS Short Names: Isilon

  ==============================
  SmartConnect Service IP Locations
  ==============================
  SSIP                 LNN   Network Interface
  -------------------- ----- ----------
  192.168.1.1          1     lagg1

 

Affected Products

Isilon

Products

Isilon
Article Properties
Article Number: 000049446
Article Type: Solution
Last Modified: 01 Apr 2025
Version:  6
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