NetWorker：基于数据块的备份 （BBB） 失败，并显示“The Data Domain Client Direct process could not obtain the password.”

Summary: NetWorker 基于数据块的备份 （BBB） 或客户端直接备份失败，表明远程用户或密码不正确。

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Symptoms

Client Direct 基于数据块的备份 （BBB） 无法通过以下功能备份到 DD： 
The Data Domain Client Direct process could not obtain the password.
DD device 'DEVICE_NAME' has no password set for DD connection.
98519:save: Unable to setup direct save with server NW_SERVER: CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct..
90095:save: Cannot open save session with 'NW_SERVER':CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct.

客户端 BBB 保存失败，并显示：

语法：save -vvv -D3 -z -b POOL_NAME VOMULE_NAME（S）
示例：save -vvv -D3 -z -b ddbackups C：\D：\E:\

提醒：  “-z”指示备份以 BBB 身份运行。 
134490:save: Device is not configured for 'Client direct'.
12/29/17 10:50:52.147363 NsrBlockSave Failed.
12/29/17 10:50:52.147363 Initiating nsrblockbase returned failure for save set 'SAVESET'.
134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'
90096:save: save of 'SAVESET' to 'NW_SERVER' failed: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the
evice access information' field along with 'remote user' and 'password'
12/29/17 10:50:52.178563 CLIENT:SAVESET size 0 KB, 0 file(s), took   0 min   1 sec
134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'
94693:save: The backup of save set 'SAVESET' failed.
提醒：在 BBB 备份中观察到此问题;但是，问题与 Client Direct 进程和 Data Domain 有关，因此此问题可能会出现在任何 Client Direct 备份中。

Cause

ddboost 用户密码不正确或必须在 NetWorker 设备属性中重新输入。

Resolution

1.打开设备属性并确认 ddboost 用户凭据正确。
kA2f1000000G6FeCAK_2_0
提醒：ddpconnchk 工具可用于确认来自报告问题的 NetWorker 主机的 ddboost 连接：NetWorker：如何使用 DDPCONNCHK 工具测试来自 NetWorker 主机的 DD ddboost 连接

2.卸载，在没有备份/克隆/恢复主动使用时，设备。3.将密码字段更改为任何值，然后按“确定”。
4.再次打开设备属性，然后重新输入正确的密码。 5.重新装载设备并启动备份。
注意：如果设备标记为，则不要为设备贴上标签，所有存储集都会被删除。

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000050159
Article Type: Solution
Last Modified: 24 Jun 2025
Version:  4
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