Avamar Target VM: VM-hostname cannot reach the proxy: Proxy-FullyQualifiedDomainName bruker https://proxyIPAddr på grunn av feil nettverkskonfigurasjon

Summary: Under forsøk på å utføre en Virtual Machine (VM) FLR, blir feilmeldingen ovenfor lagt merke til. FLR mislykkes da etter lang tid å kjøre.

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Symptoms

Gjenoppretting av filnivå for virtuell maskin, følgende feil vises i brukergrensesnittet for administrasjon av Avamar.

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Tekstmelding:

Error message: Target VM: VM-hostname cannot reach proxy: Proxy-FullyQualifiedDomainName via https://proxyIPAddr due to incorrect network configuration.
Restoration may take significantly longer time Press "Continue" to start the restore

                                                                             

Cause

Tjenesten som er ansvarlig for å lytte på port 443 i proxyen, kjører ikke:
 

Proxy-FullQualifiedDomainName:~ # netstat -plnt |egrep "Proto|443"
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name

Proxy-FullQualifiedDomainName:~ # service jetty status
Jetty Info: Jetty Service is not running.


 

Resolution

Start tjenesten før du starter et nytt forsøk for FLR igjen.
  
Proxy-FullQualifiedDomainName:~ # service jetty start
Shutting down vami-lighttpd:done.
Jetty Info: Jetty daemon started.

Proxy-FullQualifiedDomainName:~ # service jetty status
Jetty Info: Jetty Service is running.[13234]

Proxy-FullQualifiedDomainName:~ # netstat -plnt |egrep "Proto|443"
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name
tcp        0      0 :::443                  :::*                    LISTEN      13234/java



-- Also make sure the service is configured to start automatically in multi-user runlevels:
 

Proxy-FullQualifiedDomainName:~ # chkconfig --list |grep jetty
jetty                     0:off  1:off  2:on   3:on   4:on   5:on   6:off


-- Case change the service configuration to automatically start on given runlevels is necessary, use command below:

Proxy-FullQualifiedDomainName:~ # chkconfig --level 2345 jetty on

-- In case the above steps didn't fix the issue, follow next steps:
  1.  Rediger usr/local/avamarclient/bin/config.xml på proxyen som brukes for FLR.
  2.  Endre verdien av wget-parameteren fra 0 til 1 til å være som nedenfor: 
     <enablewgetrestore>1</enablewgetrestore> 




Affected Products

Avamar
Article Properties
Article Number: 000050308
Article Type: Solution
Last Modified: 05 Sep 2025
Version:  4
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