PowerFlex 3.X Gateway's "Collect Logs" and "Analyze System" buttons do not work

Summary: After "Retrieve Topology" in GW, clicking the "Collect Logs" and "Analyze System" buttons does nothing.

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Symptoms

 

Scenario

Gateway version 3.0.0.x

There are ESXi SDCs, some of which are shown as "IP: N/A"

Symptoms

With ESXi SDCs present in the system, after clicking the "Collect Logs" button, a dialog should pop up, asking to enter ESXi passwords. With this issue, this dialog does not pop up, preventing the log collection from proceeding.

Impact

Unable to collect logs using GW.

Cause

Root Cause

The ESXi SDCs with "IP: N/A" causes the javascript to fail to proceed the list.

SDC ID: <sdc id> Name: <sdc name> IP: N/A State: Disconnected GUID: <sdc guid> OS Type: ESXi Loaded Version: 2.5.0 Installed Version: 2.5.0

Resolution

Workaround

Usually SDCs with "IP: N/A" is not used anymore. If possible, remove all of them which have "OS Type: ESXi" from ScaleIO, using scli or UI; if not possible, manually collect logs.

Additional Information

Impacted Versions

3.0.0.x

Fixed In Version

3.0.1 The dialog will pop up, with a warning that some nodes may be missing.

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Affected Products

VxFlex Product Family

Products

PowerFlex Software, VxFlex Product Family, VxFlex Ready Node
Article Properties
Article Number: 000052086
Article Type: Solution
Last Modified: 28 Nov 2024
Version:  4
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