Dell EMC Unity: Can't access shares on NAS Server with AD LDAP multiprotocol configured (User Correctable)

Summary: Customer informed that he can't access shares either from Linux or Windows hosts on his NAS server with AD LDAP multiprotocol

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Symptoms

Issue was solved and was able to access shares when the option "Use configured SMB domain" is selected during the steps of creating the NAS server.


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Unable to access shares on NAS Server with AD LDAP multiprotocol configured

Cause

The used account in binding AD LDAP configuration is not the correct account

Resolution

Issue was solved and was able to access shares when the option "Use configured SMB domain" is selected during the steps of creating the NAS server.

However, the other method that was used is "Configure Kerberos with a custom realm".
This method of configuring Kerberos uses a Windows KDC and the Windows realm associated with the SMB domain configured on the NAS server to authenticate users and build credentials.

Configuring Kerberos lets you configure any kind of KDC (MIT/Heidmal or AD).
Use this method when you do not have an SMB server domain configured on the NAS server or if you want to use a different Kerberos realm than the one configured for the SMB server

Affected Products

Dell EMC Unity Family

Products

Dell EMC Unity Family
Article Properties
Article Number: 000052570
Article Type: Solution
Last Modified: 23 Oct 2025
Version:  4
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