VxRail：當關閉整個 VxRail 叢集 PrecheckException 時，預先檢查失敗

Summary: 關閉整個 VxRail 裝置叢集預先檢查 PrecheckException 時，出現錯誤訊息：預先檢查失敗。

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Symptoms

VxRail 裝置關機
VxRail 最終預檢查因內部錯誤而失敗。

在 VxRail 裝置完全關機期間，所有 vCenter 動作都會逾時。停用 HA、遷移服務 VM 等

Marvin.log 
2018-09-13T22:21:52:702Z [ERROR] [MessageBroker-2] o.s.s.s.TaskUtils$LoggingErrorHandler:95 - Unexpected error occurred in scheduled task.
2018-09-13T22:34:22:028Z [ERROR] [localhost-startStop-1] c.v.m.c.s.m.PlatformInformationService:252 - Unable to determine platform type: Failed to find primary host
2018-09-13T22:34:23:254Z [ERROR] [localhost-startStop-1] c.v.m.c.s.m.PlatformInformationService:252 - Unable to determine platform type: Failed to find primary host
2018-09-13T22:34:23:492Z [ERROR] [localhost-startStop-1] c.v.m.c.s.m.PlatformInformationService:252 - Unable to determine platform type: Failed to find primary host
Connectors-cluster.log 
Sep 13 22:31:19,167 GMT 2018  ERROR [AMQP Connection 127.0.0.1:5672] CachingConnectionFactory$DefaultChannelCloseLogger.log:1089 - Channel shutdown: connection error
Sep 13 22:31:19,167 GMT 2018  ERROR [AMQP Connection 127.0.0.1:5672] CachingConnectionFactory$DefaultChannelCloseLogger.log:1089 - Channel shutdown: connection error
Sep 13 22:31:19,167 GMT 2018  ERROR [AMQP Connection 127.0.0.1:5672] CachingConnectionFactory$DefaultChannelCloseLogger.log:1089 - Channel shutdown: connection error
Sep 13 23:13:00,858 GMT 2018  ERROR [SimpleAsyncTaskExecutor-1] PrecheckMQListener.check:66 - com.emc.mystic.manager.commons.emc.precheck.exception.PrecheckException

Sep 14 00:17:12,499 GMT 2018  ERROR [pool-51-thread-1] ServiceUtil.waitForTask:466 - Message The operation is not allowed in the current state.
Sep 14 00:17:12,499 GMT 2018  ERROR [pool-51-thread-1] VimOperator.migrateVMs:2016 - Migrating VM fails: vm-14
Sep 14 00:17:12,499 GMT 2018  ERROR [pool-51-thread-1] VimOperator.migrateVMs:2020 - Migrate VM failed:com.vmware.vim25.ManagedObjectReference@ 36891641  
java.lang.RuntimeException: Migrating VM fails: vm-14
 at com.emc.mystic.manager.commons.vmware.VimOperator.migrateVMs(VimOperator.java:2017) [mystic.manager.commons.vmware-4.0.401.jar:?]
 at com.emc.mystic.manager.connectors.cluster.ShutdownStartupServiceImpl$1.run(ShutdownStartupServiceImpl.java:162) [mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_141]
 at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_141]
 at java.lang.Thread.run(Thread.java:748) [?:1.8.0_141]
Sep 14 00:17:12,500 GMT 2018  ERROR [pool-51-thread-1] ShutdownStartupServiceImpl$1.run:197 - Shutdown error
com.emc.mystic.manager.connectors.cluster.ClusterShutdownException: java.lang.RuntimeException: Migrating VM fails: vm-14
 at com.emc.mystic.manager.connectors.cluster.ClusterShutdownException.getClusterShutDownException(ClusterShutdownException.java:56) ~[mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 at com.emc.mystic.manager.connectors.cluster.ShutdownStartupServiceImpl$1.run(ShutdownStartupServiceImpl.java:164) [mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_141]
 at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_141]
 at java.lang.Thread.run(Thread.java:748) [?:1.8.0_141]
Caused by: java.lang.RuntimeException: Migrating VM fails: vm-14
 at com.emc.mystic.manager.commons.vmware.VimOperator.migrateVMs(VimOperator.java:2017) ~[mystic.manager.commons.vmware-4.0.401.jar:?]
 at com.emc.mystic.manager.connectors.cluster.ShutdownStartupServiceImpl$1.run(ShutdownStartupServiceImpl.java:162) ~[mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 ... 5 more

Cause

由於缺少 DNS，vCenter 無法運作。  在此客戶的環境中，DNS VM 會在 VxRail 裝置上做為一般 VM。

Resolution

因應措施：開啟其中一個 DNS 伺服器 VM 的電源，然後在所有其他 VM 關機後，重試手動將其關閉。  
或者，將 vCenter 裝置指向不在 VxRail 上的 DNS 伺服器。

Additional Information

建議：VxRail vCenter 應用裝置應具有其 DNS，指向不在 VxRail 叢集上託管的伺服器。
否則，DNS VM 應該是最後要關閉的 VM 之一，並應放置在最後一個要關閉的 ESXi 伺服器上。

客戶在 Log Insight VM 仍在執行時也遇到此問題。 
Sep 13 23:46:57,625 GMT 2018  ERROR [pool-49-thread-1] ServiceUtil.waitForTask:466 - Message A general system error occurred: PBM error occurred during PreMigrateCheckCallback: Operation timed out
Sep 13 23:46:57,625 GMT 2018  ERROR [pool-49-thread-1] VimOperator.migrateVMs:2016 - Migrating VM fails: vm-17
Sep 13 23:46:57,625 GMT 2018  ERROR [pool-49-thread-1] VimOperator.migrateVMs:2020 - Migrate VM failed : com.vmware.vim25.ManagedObjectReference6f7a5a92
java.lang.RuntimeException: Migrating VM fails: vm-17
 at com.emc.mystic.manager.commons.vmware.VimOperator.migrateVMs(VimOperator.java:2017) [mystic.manager.commons.vmware-4.0.401.jar:?]
 at com.emc.mystic.manager.connectors.cluster.ShutdownStartupServiceImpl$1.run(ShutdownStartupServiceImpl.java:162) [mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_141]
 at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_141]
 at java.lang.Thread.run(Thread.java:748) [?:1.8.0_141]
Sep 13 23:46:57,626 GMT 2018  ERROR [pool-49-thread-1] ShutdownStartupServiceImpl$1.run:197 - Shutdown error
com.emc.mystic.manager.connectors.cluster.ClusterShutdownException: java.lang.RuntimeException: Migrating VM fails: vm-17
 at com.emc.mystic.manager.connectors.cluster.ClusterShutdownException.getClusterShutDownException(ClusterShutdownException.java:56) ~[mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 at com.emc.mystic.manager.connectors.cluster.ShutdownStartupServiceImpl$1.run(ShutdownStartupServiceImpl.java:164) [mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_141]
 at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_141]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_141]
 at java.lang.Thread.run(Thread.java:748) [?:1.8.0_141]
Caused by: java.lang.RuntimeException: Migrating VM fails: vm-17
 at com.emc.mystic.manager.commons.vmware.VimOperator.migrateVMs(VimOperator.java:2017) ~[mystic.manager.commons.vmware-4.0.401.jar:?]
 at com.emc.mystic.manager.connectors.cluster.ShutdownStartupServiceImpl$1.run(ShutdownStartupServiceImpl.java:162) ~[mystic.manager.connectors.cluster-4.0.401-lib.jar:?]
 ... 5 more

Affected Products

VxRail 460 and 470 Nodes

Products

VxRail 460 and 470 Nodes
Article Properties
Article Number: 000054970
Article Type: Solution
Last Modified: 05 Sep 2025
Version:  7
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