Avamar: Data Domain monitoring shows incorrect error when SNMP connectivity between Avamar and Data Domain is not healthy
Summary: Avamar-Data Domain Integration: Data Domain monitoring status in the Avamar Administrator GUI shows an incorrect error message "Failed to authenticate SSH CLI connection with ssh key" when SNMP connectivity between Avamar and Data Domain is not healthy ...
Symptoms
Avamar Administrator GUI shows the Data Domain monitoring status shows as "Failed to authenticate SSH CLI connection with ssh key"
From the Avamar Server:
mccli dd show-prop --name=dd-hostname-removed
0,23000,CLI command completed successfully.
Attribute Value
--------------------------------------------- -------------------------------------------------------
IPv4 Hostname dd-hostname-removed
...
User Name ddboost-user-removed
Default Replication Storage System Yes
Target For Avamar Checkpoint Backups Yes
Maximum Streams For Avamar Checkpoint Backups 2
Maximum Streams 50
Maximum Streams Limit 540
Instant Access Limit 32
DDOS Version 6.1.1.20-594920
Serial Number DD-SERIAL-REMOVED
Model Number DD7200
...
Monitoring Status Failed to authenticate SSH CLI connection with ssh key.
Cloud Tier VirtStream-test
SNMP status Enabled
File System Status File System Unknown
Verify that SSH login using the ddr_key is working without any issues.
Login to the Avamar Server via SSH as admin user and load the ddr_key
ssh-agent bash
ssh-add /home/admin/.ssh/ddr_key
Attempt to login to the Data Domain using the ddboost user
ssh ddboost_user_name@datadomain_hostname
Note: Replace the ddboost_user_name and datadomain_hostname with the correct values
The login should not prompt for a password. If the login prompts for a password, stop following this KB and engage DELL| EMC Avamar Technical support to investigate the issue by creating a Service Request.
Verify the health of SNMP between the Avamar and the Data Domain using the following command from the Avamar Server:
snmpget -v 2c -c community_string -t 1 -r 2 datadomain_hostname 1.3.6.1.4.1.19746.1.13.1.1.0
Timeout: No Response from datadomain_hostname.
Note: Replace the community_string and datadomain_hostname with the correct community string that is used for SNMP on the Data Domain and the correct hostname of the Data Domain
Cause
N/A