SourceOne Email Management: Archive Personal Mail Files activity fails to process some messages from PST file

Summary: Archive Personal Mail Files activity fails to process some messages from PST file. Error: Cannot change the ActiveConnection property of a Recordset object which has a Command object as its source. ...

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Symptoms



SourceOne Archive Personal Mail Files activity fails to process some messages from PST file

The following errors can be found on Joblogs: 
 
Archiving message failed. Error code: -2147024888, MsgId: 5CF6B4C0106A61XXXC041DCA0B0F7B6XXXF6107F582E6C500, Folder: \Primary Mailbox\Deleted Items\, Subject: XXX  Date: 20xx-xx-xxTxx:xx:xx,
Error Description: Cannot change the ActiveConnection property of a Recordset object which has a Command object as its source.


Archiving message failed. Error code: -2147024882, MsgId: 5DC83F99C6FC4BF4XXXE61D8B59CA6BA95D5XXX68EEF66600, Folder: \Primary Mailbox\Sent Items\, Subject: XXXX Date: 20xx-xx-xxTxx:xx:xx,.
Error Description: Cannot change the ActiveConnection property of a Recordset object which has a Command object as its source.

Message not archived. Error code: -2046557948, MsgId: 5DFB83474xx125946AC7B550AAA86D567xx3009FD46B0E400, Folder: \Primary Mailbox\Sent Items\, Subject: FW: XXXX Date: 20xx-xx-xxTxx:xx:xx,
Description: Missing MAPI PROPS.


The following errors can be found on ExJBcontainer logs:
 
Archive failed. Folder: \Primary Mailbox\Sent Items\ Subject: XXXX., Received Date: 20xx-xx-xxTxx:xx:xx, Message Class:
65, Message Id: 5DAF37DCC8A9A269DxxD46FEAFEE4FAE7707xx33330BB48D00 Error Code: -2046557948

 

Cause

The PST file used for the Archive Personal Mail Files activity is corrupted and therefore SourceOne cannot archive some of the messages within that PST file.

Resolution

In order to resolve this issue please export a new PST file from Exchange. You can also create a new PST and move the affected messages and ingest the PST file using Archive Personal Mail Files activity.

Affected Products

SourceOne

Products

SourceOne, SourceOne Email Management
Article Properties
Article Number: 000055504
Article Type: Solution
Last Modified: 26 May 2025
Version:  4
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