虚拟机备份失败并显示 vCenter 登录错误

Summary: 使用规则或标记时备份失败。

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Symptoms

使用规则或标记的虚拟机备份失败。
常规备份完成 — 使用策略选择

日志显示以下错误:

Action backup vmware-vproxy 'backup' has initialized as 'vproxysave job' with job id 224276
libCURL SSL support is Enabled.
Inventory session status returned with a failure. Error: 'Failed to load inventory from 'VCenter_server.FQN.com': ServerFaultCode: Cannot complete login due to an incorrect user name or password.'.

以及:

NWSERVERNAME nsrdisp_nwbg NSR critical Inventory session status returned with a failure. Error: 'Failed to load inventory from 'VCENTER_NAME': ServerFaultCode: Cannot complete login due to an incorrect user name or password.'.
lNWSERVERNAME nsrdisp_nwbg NSR notice
Reading the XML from RAP without running nsrvim again

 

Cause

已更改虚拟机备份的用户和/或密码。

nsrvisd 正在使用密码。
此更改从未反映在 nsrvisd 资源清册过程中。

查看以下位置的登录信息:
/nsr/vproxy/logs/nsrvisd

/opt/nsr/vproxy/logs/nsrvisd

日志反映了旧用户 — 密码应加密。

Resource Definition: {"Config":{"SessionId":"92-23993-9966cdbbd1","LogTag":"@(#) Build number: 41","LogLevel":"INFO","IdleTimeout":0,"AcceptedLanguage":"","VimServer":{"HostName":"VCENTER_SERVER","TcpPort":443,"UserName":"administrator@vsphere.local","UserPassword":"********","ThumbPrint":"","HypervisorMode":"vSphere"},"RefreshInventory":10},"Actions":{"ChangeSession":"/api/v1/InventorySessions/92fba-7a3a-48eb-84-e706cdbbd1","DeleteSession":"/api/v1/InventorySessions/92fbeef3a-48eb-84a6-70736cdbbd1","CancelActivity":"/api/v1/InventorySessions/92fbeefa-7a3a-48eb-84a6-e70736cdbbd1/activity","GetSession":"/api/v1/InventorySessions/92fbe

 

Resolution

这是一个问题,戴尔工程调查正在进行中。

解决方法是清除状态文件 - InventorySessions.gob

状态文件可以位于 下。
/nsr/vproxy/logs/nsrvisd/InventorySessions.gob
或者
/opt/nsr/vproxy/logs/nsrvisd/InventorySessions.gob

重命名 InventorySessions.gob。
mv InventorySessions.gob InventorySessions.gob_old

Stop nsrvisd - using kill.

ps -eaf | grep nsrvisd
kill <pid>

重新启动 NSRVISD。
验证它是否重新启动:

ps -eaf | grep nsrvisd

 

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000056263
Article Type: Solution
Last Modified: 04 Dec 2025
Version:  4
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