ECS：無法透過 Active Directory 使用者登入 ECS GUI：找不到 ID [<domain><user>] 的本機使用者

Summary: 此知識庫說明使用者無法透過 Active Directory 登入的原因。

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Symptoms

使用者名稱格式。
Active Directory 使用者登入在 ECS GUI 上失敗。
Active Directory 使用者登入失敗
在 authsvc （3.2 之前） 或 objcontrolsvc （3.2 之前） 記錄中會看到下列錯誤： 
2019-07-09T10:01:39,898 [qtp1186841950-348101] ERROR  LocalClient.java (line 59) Exception occurred while interacting with the API server.
com.emc.storageos.objcontrol.object.exception.ObjectAccessException: local user with id : [ domain\user ]  not found
2019-07-09T10:01:39,900 [qtp1186841950-348101]  INFO  CustomAuthenticationManager.java (line 135) com.emc.storageos.auth.local.StorageOSLocalAuthenticationHandler failed to authenticate domain\user
2019-07-09T10:01:39,900 [qtp1186841950-348101] ERROR  CustomAuthenticationManager.java (line 140) Failed to authenticate domain\user
2019-07-09T10:01:39,998 [qtp1186841950-348101] ERROR  AuthenticationResource.java (line 651) User was null after authentication for credential: domain\user

Cause

使用者名稱使用的格式不正確。

Resolution

透過 Active Directory 使用者登入時，無法使用「domain\username>」格式<。
<>使用者名稱必須以 username>@<domain> 格式<使用。

Additional Information

本內容已翻譯為其他語言： 
https://downloads.dell.com/TranslatedPDF/PT-BR_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/AR-EG_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/DE_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/ES_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/FR_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/KO_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/JA_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/IT_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/NL_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/PT_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/RU_KB535471.pdf
https://downloads.dell.com/TranslatedPDF/SV_KB535471.pdf

Affected Products

ECS Appliance

Products

ECS Appliance
Article Properties
Article Number: 000056307
Article Type: Solution
Last Modified: 23 Sep 2025
Version:  5
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