Exchange 2010 DAG fails due to PowerShell issues

Summary: Exchange Backups fails with error "NSR critical NMM .. Exchange2010 Shell interface is unavailable. This may indicate that the PowerShell library was not properly registered"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

New setup or after upgrades backups fail with the error displayed below: 

The login nsrnmmsv.raw is similar to: 

nsrnmmsv NSR critical NMM .. Exchange2010 Shell interface is unavailable. This may indicate that the PowerShell library was not properly registered.  
nsrnmmsv NSR critical Exchange2010 Shell interface is not initialized. 
 nsrnmmsv NSR critical Initialization error -- Exchange shell failed to initialize. Required for Exchange.


The same error displays when running the query command:

nsrnmmsv -A DAGNAME  -P


 

Cause

This is the libnmmpsmgmtexchange.dll and EseUtilsHelper.dll issue. 
These files are in the EMC NetWorker\nsr\bin folder.

 

Resolution

This is because there are some type library entries still in the registry, which must be cleaned. 
Regasm is located under C:\Microsoft.NET\Framework64\v4.0.30319\RegAsm.exe

/u unregister
 

C:\Windows\Microsoft.NET\Framework64\v4.0.30319>regasm /u /tlb "<C:\Program Files\EMC NetWorker\nsr\bin\libnmmpsmgmtexchange.dll>"
C:\Windows\Microsoft.NET\Framework64\v4.0.30319>regasm /codebase /tlb "<C:\Program Files\EMC NetWorker\nsr\bin\libnmmpsmgmtexchange.dll>"
C:\Windows\Microsoft.NET\Framework64\v4.0.30319>regasm /u /tlb "<C:\Program Files\EMC NetWorker\nsr\bin\EseUtilsHelper.dll>"
C:\Windows\Microsoft.NET\Framework64\v4.0.30319>regasm /codebase /tlb "<C:\Program Files\EMC NetWorker\nsr\bin\EseUtilsHelper.dll>"

Additional Information

NetWorker 9.0+ (9.0, 9.01, 9.1) for the exchange PowerShell issue.

Affected Products

NetWorker Module for Microsoft
Article Properties
Article Number: 000056786
Article Type: Solution
Last Modified: 26 Aug 2025
Version:  4
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