AppSync：在 ESX 主机上装载数据存储区时，虚拟机还原失败
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Symptoms
出现此问题的情况涉及升级到 vCenter 6.5 和/或升级到 AppSync 3.5。
从 AppSync 还原虚拟机的拷贝时，服务计划失败，并显示以下错误。
从 AppSync 还原虚拟机的拷贝时，服务计划失败，并显示以下错误。
未能在 ESX host_name 上装载数据存储区<datastore_name>>。<检查 VCenterServer 上的 ESX 是否有任务和事件或警报。如果是 HostPlatformConfigFault 异常，请参阅故障处理指南。Cause
在将数据存储区装载到 ESX 主机的过程中，AppSync 向 vCenter 发出“queryUnresolvedVmfsVolume”命令。
VCenter 未及时返回响应，因此 AppSync 恢复失败。
服务器日志：
VCenter 未及时返回响应，因此 AppSync 恢复失败。
服务器日志：
11-17-2017 08：54：22.795 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Executing checkForVisibility for ESX： <host_name>
11-17-2017 08：54：22.826 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Mount device：naa.600...xyz 在 esx：<host_name> 上可见，状态为：ok
11-17-2017 08：54：22.826 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] All target devices are visible on ESX：： <host_name>
11-17-2017 08：54：22.858 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] the scsiLun with uuid <UUID> 已附加。
11-17-2017 08：54：22.858 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.eventservice.EventServiceBean] [AppSync Server Name] [] EVENT [VM_000091]：在 ESX 上装载 VMFS： <host_name>。
11-17-2017 08：54：22.858 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Issuing queryUnresolvedVmfsVolume to find out the volumes which are unresolved
11-17-2017 08：54：22.873 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Few more datastores are unresolved
11-17-2017 08：54：22.873 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] rescanHBA ： on ESX <host_name>
11-17-2017 08：54：24.811 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Retry again after a rescan
11-17-2017 08：54：24.811 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Issuing queryUnresolvedVmfsVolume to find out the volumes which are unresolved
11-17-2017 08：54：34.453 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] 具有 URL 的数据存储区的副本ds:///vmfs/volumes/< DATASTORE_ID>/找不到
11-17-2017 08：54：22.826 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Mount device：naa.600...xyz 在 esx：<host_name> 上可见，状态为：ok
11-17-2017 08：54：22.826 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] All target devices are visible on ESX：： <host_name>
11-17-2017 08：54：22.858 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] the scsiLun with uuid <UUID> 已附加。
11-17-2017 08：54：22.858 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.eventservice.EventServiceBean] [AppSync Server Name] [] EVENT [VM_000091]：在 ESX 上装载 VMFS： <host_name>。
11-17-2017 08：54：22.858 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Issuing queryUnresolvedVmfsVolume to find out the volumes which are unresolved
11-17-2017 08：54：22.873 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Few more datastores are unresolved
11-17-2017 08：54：22.873 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] rescanHBA ： on ESX <host_name>
11-17-2017 08：54：24.811 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Retry again after a rescan
11-17-2017 08：54：24.811 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] Issuing queryUnresolvedVmfsVolume to find out the volumes which are unresolved
11-17-2017 08：54：34.453 INFO [Thread-629 （HornetQ-client-global-threads-1441291841）] [com.emc.archway.service.vcenter.VCenterServiceBean] [AppSync Server Name] [] 具有 URL 的数据存储区的副本ds:///vmfs/volumes/< DATASTORE_ID>/找不到
Resolution
此问题已在 AppSync 3.7 中得到解决，它增加了“queryUnresolvedVmfsVolume”的重试次数，并增加了重试之间的时间间隔。
Additional Information
提醒：在不进行还原的情况下装载 VMware 数据存储区的拷贝时，也可能会出现此问题，因为在这种情况下也会使用“queryUnresolvedVmfsVolume”命令。
注意：此更改未记录在 AppSync 3.7 发行说明中。
注意：此更改未记录在 AppSync 3.7 发行说明中。
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AppSyncArticle Properties
Article Number: 000057124
Article Type: Solution
Last Modified: 18 Sep 2025
Version: 3
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