Unisphere for VMAX: Unable to delete a performance alert

Summary: Unable to delete a Performance Alert in the System > System Dashboard > ALERTS.

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Symptoms

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SMAS.log on MGMT-0:

(Server-1, not present in Server-0): 
2017-08-18 19:37:10,100 WARN [em.bp.ALERTS] (EJB default - 5) AlertCacheManager.findAlertsByKeys:Failed to resolve AlertKey='{e120220b-2c46-43a8-878b-706c479xxxx (Channel='PERFORMANCE', ID=--S0)}.'. 
2017-08-18 19:37:10,100 WARN [em.bp.ALERTS] (EJB default - 5) AlertCacheManager.findAlertsByKeys:Failed to resolve AlertKey='{85bf5ef9-47d3-403c-99cc-900a0e7xxxxx (Channel='PERFORMANCE', ID=--S0)}.'. 
2017-08-18 19:37:10,100 WARN [em.bp.ALERTS] (EJB default - 5) AlertCacheManager.findAlertsByKeys:Failed to resolve AlertKey='{72045346-0cfc-4b50-85e2-d91190daxxxx (Channel='PERFORMANCE', ID=--S0)}.'. 

 

SMAS.log on MGMT-1:

(Server-1, not present in Server-0): 

2017-08-18 19:37:10,099 WARN [em.bp.ALERTS] (EJB default - 5) AlertCacheManager.findAlertsByKeys:Failed to resolve AlertKey='{2ace4545-4a59-42d6-8e4c-363aba6xxxxx (Channel='PERFORMANCE', ID=--S0)}.'. 
2017-08-18 19:37:10,100 WARN [em.bp.ALERTS] (EJB default - 5) AlertCacheManager.findAlertsByKeys:Failed to resolve AlertKey='{e120220b-2c46-43a8-878b-706c479cxxxxx (Channel='PERFORMANCE', ID=--S0)}.'. 
2017-08-18 19:37:10,100 WARN [em.bp.ALERTS] (EJB default - 5) AlertCacheManager.findAlertsByKeys:Failed to resolve AlertKey='{85bf5ef9-47d3-403c-99cc-900a0e7xxxx (Channel='PERFORMANCE', ID=--S0)}.'.

Cause

This can occur when there is a change in the set of VMAX arrays that U4V manages (discover a new VMAX, symavoid a VMAX, so on).  

Resolution

This is resolved in Unisphere for VMAX 9.0.0 or later versions.

Affected Products

Unisphere for VMAX
Article Properties
Article Number: 000057385
Article Type: Solution
Last Modified: 11 Dec 2025
Version:  4
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