AppSync: A SnapVX of a VMAX source lun that has a Clone session will fail.

Summary: A SnapVX of a VMAX source lun that has a Clone session will fail.

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Symptoms

AppSync Protection will fail with the following found in the AppSync Server log:
 

04-26-2017 13:34:57.617 ERROR [Thread-296 (HornetQ-client-global-threads-155997073)] [com.emc.archway.service.vmax.VmaxSmisJobCommandBean] [wemanager2] [] SmisJob: {createSnapVXCopies} failed; Details: {string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:3588 file: SymStructBase.cpp line: 127 func: com::emc::cmp::osls::se::symm::impl::SymStructBase::throwOnSymError errcode: 3588 sym err: Cannot use the device for this function because it is a Copy Session source message: Job failed";}


The following will be found in the SMIS Provider log:


Wed Apr 26 13:34:57 Pacific Daylight Time 2017 smishost.domain.com ecom.exe 10064 6076 global ERROR Job.cpp 397 : Exception: C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:3588 file: SymStructBase.cpp line: 127 func: com::emc::cmp::osls::se::symm::impl::SymStructBase::throwOnSymError errcode: 3588 sym err: Cannot use the device for this function because it is a Copy Session source message: Job failed Job '2304697664' failed. Error: 'C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:3588 file: SymStructBase.cpp line: 127 func: com::emc::cmp::osls::se::symm::impl::SymStructBase::throwOnSymError errcode: 3588 sym err: Cannot use the device for this function because it is a Copy Session source message: Job failed'

Cause

A Clone session exists for the source device and a SnapVX is not allowed when a Clone session exists for the same device.
symdev show <dev> will list the Clone device for the source device.

Resolution

Not supported.

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000059226
Article Type: Solution
Last Modified: 18 Sep 2025
Version:  5
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