SourceOne Email Management: EMC SourceOne Archive service does not start after applying Microsoft OS hotfix updates.
Summary: SourceOne Email Management: EMC SourceOne Archive service does not start after applying Microsoft OS hotfix updates.
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Symptoms
User has applied Windows OS updates on the SourceOne servers.
After rebooting the server the EMC SourceOne Archive service does not start.
The following error is shown in the in Application Event viewer log:
"ExAsArchive cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."
Cause
Installing a Microsoft OS patch on the SourceOne servers have broken the EMC SourceOne Native Archive Services or any other SourceOne component that has been broken by the update.
Resolution
The issue can be fixed by running the SourceOne Native Archive Services installer and choosing Repair.
Affected Products
SourceOneProducts
SourceOne, SourceOne Email ManagementArticle Properties
Article Number: 000060419
Article Type: Solution
Last Modified: 02 Jun 2025
Version: 4
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