SourceOne-offlineadgang: Indstillingen "Aktiver offlineadgang" deaktiveres automatisk i Outlook 2016.

Summary: SourceOne-offlineadgang - Indstillingen "Aktiver offlineadgang" bliver automatisk deaktiveret i Outlook 2016, hver gang Outlook genstartes. Fejl: OfflineAccess-cacheagent: Kan ikke hente Outlook-cachedata! ...

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Symptoms



Indstillingen "Aktiver offlineadgang" deaktiveres automatisk, når Outlook starter op.

Følgende fejl kan ses på sporingslogfilerne:

OfflineAccess-cacheagent: Kan ikke hente Outlook-cachedata!. (0x86043CB4)
OfflineAccess-cacheagent: Kan ikke hente Outlook-cachedata!. (0x86043CB4)
OfflineAccess-cacheagent: Kan ikke hente Outlook-cachedata!. (0x86043CB4) 

[OfflineAccessConfig,ExCommonPageImpl.cpp(295).CExCommonPageImpl::FillRetentionPeriodCombo]


Cause

Der er installeret flere versioner af Outlook på brugerens arbejdsstation.

Resolution

Problemet kan løses ved at afinstallere de andre versioner af Outlook fra brugerens arbejdsstation.

Affected Products

SourceOne

Products

SourceOne, SourceOne Email Management, SourceOne for File Systems
Article Properties
Article Number: 000060430
Article Type: Solution
Last Modified: 02 Jun 2025
Version:  4
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