ECS: Falha na licença ao habilitar determinados recursos

Summary: Falha na licença ao habilitar determinados recursos.

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Symptoms

Durante a instalação da licença, alguns recursos podem não carregar corretamente. 

Recursos essenciais, como ViPR_Controller e ViPR_Unstructured não estão habilitados corretamente, o que pode causar indisponibilidade de dados e impedir que o usuário grave dados no ECS.

A equipe de licenciamento cria os arquivos de licença e nenhuma edição manual é feita. 

Na interface do usuário, a licença carregava apenas três recursos:

Na interface do usuário, a licença carregava apenas 3 recursos:

Na CLI, verifique o estado da licença:

#svc_rest_cmd license
svc_rest_cmd 1.0.10
 
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<license>
  <license_feature>
    <issued_date>04/04/2019</issued_date>
    <expired_ind>false</expired_ind>
    <issuer>EMC</issuer>
    <license_id_indicator>U</license_id_indicator>
    <license_model>Permanent</license_model>
    <licensed_ind>true</licensed_ind>
    <model>ViPR_Object</model>
    <notice>ACTIVATED TO License Site Number: 136xxxxxx</notice>
    <product>ELMECSxxxxxxx</product>
    <psnt>NA</psnt>
    <serial>ELMECSxxxxxxx</serial>
    <site_id>UNKNOWN</site_id>
    <storage_capacity_unit>TB</storage_capacity_unit>
    <trial_license_ind>false</trial_license_ind>
    <version>1.0</version>
  </license_feature>
  <license_feature>
    <issued_date>04/04/2019</issued_date>
    <expired_ind>false</expired_ind>
    <issuer>EMC</issuer>
    <license_id_indicator>U</license_id_indicator>
    <license_model>Permanent</license_model>
    <licensed_ind>true</licensed_ind>
    <model>ViPR_HDFS</model>
    <notice>ACTIVATED TO License Site Number: 136xxxxxx</notice>
    <product>ELMECSxxxxxxx</product>
    <psnt>NA</psnt>
    <serial>ELMECSxxxxxxx</serial>
    <site_id>UNKNOWN</site_id>
    <storage_capacity_unit>TB</storage_capacity_unit>
    <trial_license_ind>false</trial_license_ind>
    <version>1.1</version>
  </license_feature>
  <license_feature>
    <issued_date>04/04/2019</issued_date>
    <expired_ind>false</expired_ind>
    <issuer>EMC</issuer>
    <license_id_indicator>U</license_id_indicator>
    <license_model>Permanent</license_model>
    <licensed_ind>true</licensed_ind>
    <model>ViPR_CAS</model>
    <notice>ACTIVATED TO License Site Number: 136xxxxxx</notice>
    <product>ELMECSxxxxxxx</product>
    <psnt>NA</psnt>
    <serial>ELMECSxxxxxxx</serial>
    <site_id>UNKNOWN</site_id>
    <storage_capacity_unit>TB</storage_capacity_unit>
    <trial_license_ind>false</trial_license_ind>
    <version>1.0</version>
  </license_feature>
  <license_text>#############################################################
# EMC License File
# Activation Date:  Apr 04, 2019 10:58:03 PM
# Activated By:  System Admin
# Type:UNSERVED
#############################################################
INCREMENT ViPR_Object EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=SWID=ELMECSxxxxxxx;PLC=ECS HOSTID=ANY \
        dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR #176 KM 1 3 \
        SAN XXXXXXXXXXX 00936" ISSUER=EMC ISSUED=04-Apr-2019 \
        NOTICE="ACTIVATED TO License Site Number: 136xxxxxx" \
        SN=39XXXXX9506 SIGN="00C3 7077 ACE8 A842 23F0 0128 19EC C200 E7BB \
        75D0 8A53 9E9C 7344 E3D5 662F"
INCREMENT ViPR_HDFS EMCLM 1.1 permanent uncounted \
        VENDOR_STRING=SWID=ELMECSxxxxxxx;PLC=ECS HOSTID=ANY \
        dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR #176 KM 1 3 \
        SAN XXXXXXXXXXX 00936" ISSUER=EMC ISSUED=04-Apr-2019 \
        NOTICE="ACTIVATED TO License Site Number: 136xxxxxx" \
        SN=39XXXX6 SIGN="0066 6A7C 6F21 05EE 469A F8B7 EA53 B100 7D76 \
        4E08 741B 6DD3 9B59 1D05 EB14"
INCREMENT ViPR_CAS EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=SWID=ELMECSxxxxxxx;PLC=ECS HOSTID=ANY \
        dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR #176 KM 1 3 \
        SAN XXXXXXXXXXX 00936" ISSUER=EMC ISSUED=04-Apr-2019 \
        NOTICE="ACTIVATED TO License Site Number: 136xxxxxx" \
        SN=39XXXX6 SIGN="00B0 75EA 2CE7 8D9D 9CFB 237E B03F EE00 F4BD \
        BFBC A1B3 40C8 A29B 15CB 61D6"
INCREMENT ViPR_Unstructured EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=CAPACITY=480;CAPACITY_UNIT=TB;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR \
        #176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="00C6 1FFA 2099 3F20 D07C 9E6E 3556 \
        B300 6883 EBFD D3B7 1664 5137 E722 206B"
INCREMENT ViPR_Controller EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=CAPACITY=480;CAPACITY_UNIT=TB;CAPACITY_TYPE=RAW;LICENSE_TYPE=ECS;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 12997120 EVERTEC, INC CARR \
        #176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="0028 A962 ABE4 4758 247E 0CAA F78A \
        A200 73CA B2EE 5631 70E9 8BCD 22C0 1BF0"
INCREMENT ECS_SERVER_SIDE_ENCRYPTION EMCLM 2.0 permanent uncounted \
        VENDOR_STRING=LOCKING_ID=APM00184127378;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR \
        #176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=3929506 SIGN="00A1 E113 6BD3 D891 E2E0 CA86 50E0 \
        C100 8ABD 58D4 CE31 2407 2D53 A0D1 C53B"
</license_text>
</license>

Na leitura acima, observe que apenas três recursos de licença estão habilitados e os outros três não, apesar de estarem dentro do arquivo de licença.

Cause

Esse problema ocorre devido a um caractere especial no início de qualquer linha que faz com que a licença bloqueie a ativação do recurso. 

O caractere especial # existe no início da linha que contém o endereço do site. No exemplo abaixo, a linha em que mostra o caractere # precede a SAN com a entrada #176 KM. 

INCREMENT ViPR_Unstructured EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=CAPACITY=480;CAPACITY_UNIT=TB;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 12997120 EVERTEC, INC CARR \
        #176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="00C6 1FFA 2099 3F20 D07C 9E6E 3556 \
        B300 6883 EBFD D3B7 1664 5137 E722 206B"
INCREMENT ViPR_Controller EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=CAPACITY=480;CAPACITY_UNIT=TB;CAPACITY_TYPE=RAW;LICENSE_TYPE=ECS;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR \
        #176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="0028 A962 ABE4 4758 247E 0CAA F78A \
        A200 73CA B2EE 5631 70E9 8BCD 22C0 1BF0"
INCREMENT ECS_SERVER_SIDE_ENCRYPTION EMCLM 2.0 permanent uncounted \
        VENDOR_STRING=LOCKING_ID=APM001XXXX7378;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 12997120 EVERTEC, INC CARR \
        #176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="00A1 E113 6BD3 D891 E2E0 CA86 50E0 \
        C100 8ABD 58D4 CE31 2407 2D53 A0D1 C53B"

Resolution

Edite manualmente o arquivo de licença e remova o caractere especial # das linhas de endereço. Em seguida, carregue novamente a licença. 

Um novo arquivo de licença deve ter a seguinte aparência:

#############################################################
# EMC License File
# Activation Date:  Apr 04, 2019 10:58:03 PM
# Activated By:  System Admin
# Type:UNSERVED
#############################################################
INCREMENT ViPR_Object EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=SWID=ELMECSxxxxxxx;PLC=ECS HOSTID=ANY \
        dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR #176 KM 1 3 \
        SAN XXXXXXXXXXX 00936" ISSUER=EMC ISSUED=04-Apr-2019 \
        NOTICE="ACTIVATED TO License Site Number: 136xxxxxx" \
        SN=3929506 SIGN="00C3 7077 ACE8 A842 23F0 0128 19EC C200 E7BB \
        75D0 8A53 9E9C 7344 E3D5 662F"
INCREMENT ViPR_HDFS EMCLM 1.1 permanent uncounted \
        VENDOR_STRING=SWID=ELMECSxxxxxxx;PLC=ECS HOSTID=ANY \
        dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR #176 KM 1 3 \
        SAN XXXXXXXXXXX 00936" ISSUER=EMC ISSUED=04-Apr-2019 \
        NOTICE="ACTIVATED TO License Site Number: 136xxxxxx" \
        SN=39XXXX6 SIGN="0066 6A7C 6F21 05EE 469A F8B7 EA53 B100 7D76 \
        4E08 741B 6DD3 9B59 1D05 EB14"
INCREMENT ViPR_CAS EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=SWID=ELMECSxxxxxxx;PLC=ECS HOSTID=ANY \
        dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR #176 KM 1 3 \
        SAN XXXXXXXXXXX 00936" ISSUER=EMC ISSUED=04-Apr-2019 \
        NOTICE="ACTIVATED TO License Site Number: 136xxxxxx" \
        SN=39XXXX6 SIGN="00B0 75EA 2CE7 8D9D 9CFB 237E B03F EE00 F4BD \
        BFBC A1B3 40C8 A29B 15CB 61D6"
INCREMENT ViPR_Unstructured EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=CAPACITY=480;CAPACITY_UNIT=TB;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR \
        176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="00C6 1FFA 2099 3F20 D07C 9E6E 3556 \
        B300 6883 EBFD D3B7 1664 5137 E722 206B"
INCREMENT ViPR_Controller EMCLM 1.0 permanent uncounted \
        VENDOR_STRING=CAPACITY=480;CAPACITY_UNIT=TB;CAPACITY_TYPE=RAW;LICENSE_TYPE=ECS;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 129XXXX0 EVERTEC, INC CARR \
        176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="0028 A962 ABE4 4758 247E 0CAA F78A \
        A200 73CA B2EE 5631 70E9 8BCD 22C0 1BF0"
INCREMENT ECS_SERVER_SIDE_ENCRYPTION EMCLM 2.0 permanent uncounted \
        VENDOR_STRING=LOCKING_ID=APM00XXXXX7378;SWID=ELMECSxxxxxxx;PLC=ECS \
        HOSTID=ANY dist_info="ACTIVATED TO 12997120 EVERTEC, INC CARR \
        176 KM 1 3 SAN XXXXXXXXXXX 00936" ISSUER=EMC \
        ISSUED=04-Apr-2019 NOTICE="ACTIVATED TO License Site Number: \
        136xxxxxx" SN=39XXXX6 SIGN="00A1 E113 6BD3 D891 E2E0 CA86 50E0 \
        C100 8ABD 58D4 CE31 2407 2D53 A0D1 C53B"
</license_text>

Depois de carregados na interface do usuário, todos os recursos são adicionados:

Depois de carregar na interface do usuário, todos os recursos são adicionados

Affected Products

Elastic Cloud Storage

Products

Elastic Cloud Storage
Article Properties
Article Number: 000063460
Article Type: Solution
Last Modified: 04 Jun 2025
Version:  4
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