Avamar: Data Domain 통합: 시간 불일치로 인해 SSL 라이브러리 오류가 발생하여 DD로의 백업이 실패함
Summary: Avamar: Avamar와 Data Domain 간의 시간 불일치로 인해 "SSL 라이브러리 오류"와 함께 Data Domain으로의 백업이 실패합니다.
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Symptoms
DD(Data Domain)로의 Avamar 백업이 실패하고 "SSL library error"가 표시됩니다.
...
2019-11-20 18:39:04 avtar Info <19155>: - Establishing a connection via token to the Data Domain system with certificate authentication (Connection mode: A:2 E:2).
2019-11-20 18:39:07 avtar Warning <18125>: Calling DDR_OPEN_VIA_TOKEN returned result code:5341 message:SSL library error
2019-11-20 18:39:07 avtar Error <10542>: Data Domain server "data.domain.local" open failed DDR result code: 5341, desc: SSL library error
2019-11-20 18:39:07 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
2019-11-20 18:39:07 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing
2019-11-20 18:39:07 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0
2019-11-20 18:39:07 avtar Info <12530>: Backup was not committed to the DDR.
2019-11-20 18:39:07 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials.
2019-11-20 18:39:07 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964
2019-11-20 18:39:07 avtar Info <8468>: Sending wrapup message to parent
2019-11-20 18:39:07 avtar Info <5314>: Command failed (4 errors, 1 warning, exit code 10008: cannot establish connection with server (possible network or DNS failure)
Avamar와 Data Domain 간의 통신이 성공적으로 완료되었습니다.
(추가 정보 섹션에는 이를 테스트하는 방법에 대한 몇 가지 예가 있습니다.)
MCS(Management Console Server) 로그(/usr/local/avamar/var/mc/server_log/mcserver.log.0) 보고: "Unparsable date" 오류:
11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpSystemProperties.getTime
WARNING: Unparseable date: "" with format "EEE MMM dd HH:mm:ss X yyyy"
11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpInfo.getSystemPropertiesInfo
WARNING: Warning! com.avamar.mc.datadomain.DdrSnmpInfo:getSystemPropertiesInfo info current time mills number 0
Avamar UI에서 Data Domain과 관련된 알림을 보고합니다.
The Avamar server's time is ahead of DD's.Cause
Avamar와 Data Domain 사이에는 시간 차이가 있습니다.
예:
Avamar에서 실행되는 date 명령:
admin@avamar:~/#: date
Wed Nov 20 18:47:56 PST 2019
Data Domain에서 실행되는 date 명령:
ddboost@data.domain# date
Wed Nov 20 05:08:37 PST 2019
Resolution
Avamar와 Data Domain의 시간이 일치하는지 확인합니다.
시간 설정에 대한 자세한 내용은 다음을 참조하십시오. Avamar: Data Domain 통합: 관리자 UI에서 시간 불일치로 인해 잘못된 Data Domain 상태를 보고합니다.
Additional Information
핑:
admin@avamar:~/>: ping -c3 data.domain.local
PING data.domain.local (xxx.xx.xx.xx) 56(84) bytes of data.
64 bytes from xxx.xx.xx.xx: icmp_seq=1 ttl=64 time=0.328 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=2 ttl=64 time=1.14 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=3 ttl=64 time=0.671 ms
--- data.domain.local ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 0.328/0.715/1.146/0.335 ms
포트 111, 2049, 2051 및 2052에 텔넷:
telnet data.domain.local 111
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
telnet data.domain.local 2049
Trying xxx.xx.xx.xx...
Connected to data.domain.local.
Escape character is '^]'.
^CConnection closed by foreign host.
telnet data.domain.local 2051
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
telnet data.domain.local 2052
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
참고: 포트 111 및 2049는 모두 필수이지만 이 두 포트 모두에서 통신이 필요하지 않으므로 2051 또는 2052의 텔넷으로 충분합니다.
SSH(Secure Shell):
admin@avamar:~/>: ssh-agent bash admin@avamar:~/#: ssh-add .ssh/ddr_key
Identity added: .ssh/ddr_key (.ssh/ddr_key)
admin@avamar:~/>: ssh ddboost@data.domain.local
EMC Data Domain Virtual Edition
Last login: Tue Nov 19 03:26:27 PST 2019 from 172.22.37.43 on pts/0
Welcome to Data Domain OS 6.2.0.5-608869
----------------------------------------
ddboost@data.domain#
Affected Products
AvamarProducts
Avamar, Avamar ServerArticle Properties
Article Number: 000063461
Article Type: Solution
Last Modified: 21 Aug 2025
Version: 5
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