Avamar: Data Domain Entegrasyonu: DD ye yapılan yedeklemeler, zaman uyumsuzluğu nedeniyle bir SSL kitaplığı hatasıyla başarısız oluyor

Summary: Avamar: Data Domain e yapılan yedeklemeler, Avamar ve Data Domain arasındaki zaman uyuşmazlığı nedeniyle "SSL library error" ile başarısız oluyor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Data Domain'e (DD) yapılan Avamar yedeklemeleri bir "SSL kitaplığı hatası" ile başarısız oluyor: 

...
2019-11-20 18:39:04 avtar Info <19155>: - Establishing a connection via token to the Data Domain system with certificate authentication (Connection mode: A:2 E:2).
2019-11-20 18:39:07 avtar Warning <18125>: Calling DDR_OPEN_VIA_TOKEN returned result code:5341 message:SSL library error
2019-11-20 18:39:07 avtar Error <10542>: Data Domain server "data.domain.local" open failed DDR result code: 5341, desc: SSL library error
2019-11-20 18:39:07 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
2019-11-20 18:39:07 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing
2019-11-20 18:39:07 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0
2019-11-20 18:39:07 avtar Info <12530>: Backup was not committed to the DDR.
2019-11-20 18:39:07 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials.
2019-11-20 18:39:07 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964
2019-11-20 18:39:07 avtar Info <8468>: Sending wrapup message to parent
2019-11-20 18:39:07 avtar Info <5314>: Command failed (4 errors, 1 warning, exit code 10008: cannot establish connection with server (possible network or DNS failure)
 

Avamar ve Data domain arasındaki iletişim başarılı.
(Ek Bilgiler bölümünde bunun nasıl test edileceğine dair bazı örnekler bulunmaktadır.)

Management Console Server (MCS) günlükleri (/usr/local/avamar/var/mc/server_log/mcserver.log.0) bir "Unparsable date" hatası:

11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpSystemProperties.getTime
WARNING: Unparseable date: "" with format "EEE MMM dd HH:mm:ss X yyyy"
11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpInfo.getSystemPropertiesInfo
WARNING: Warning! com.avamar.mc.datadomain.DdrSnmpInfo:getSystemPropertiesInfo info current time mills number 0
 

Avamar UI, Data Domain ile ilgili bir uyarı bildirir:

The Avamar server's time is ahead of DD's.

Cause

Avamar ve Data Domain arasında zaman farklılıkları vardır.

Örneğin:

Avamar'da çalıştırılan date komutu:

admin@avamar:~/#: date
Wed Nov 20 18:47:56 PST 2019 
 

Date komutu Data Domain'de çalıştırılır:

ddboost@data.domain# date
Wed Nov 20 05:08:37 PST 2019

 

Resolution

Avamar ve Data Domain'deki saatlerin eşleştiğinden emin olun.

Saat ayarları hakkında daha fazla bilgi için bkz . Avamar: Data Domain Entegrasyonu: Yönetici Kullanıcı Arayüzü Zaman uyuşmazlığı nedeniyle yanlış bir Data Domain Durumu bildirir.

Additional Information

Ping:

admin@avamar:~/>: ping -c3 data.domain.local
PING data.domain.local (xxx.xx.xx.xx) 56(84) bytes of data.
64 bytes from xxx.xx.xx.xx: icmp_seq=1 ttl=64 time=0.328 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=2 ttl=64 time=1.14 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=3 ttl=64 time=0.671 ms

--- data.domain.local ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 0.328/0.715/1.146/0.335 ms
 

Telnet'ten 111, 2049, 2051 ve 2052 numaralı bağlantı noktalarına:

telnet data.domain.local 111
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
 
telnet data.domain.local 2049
Trying xxx.xx.xx.xx...
Connected to data.domain.local.
Escape character is '^]'.
^CConnection closed by foreign host.
 
telnet data.domain.local 2051
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
 
telnet data.domain.local 2052
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
Not: 111 ve 2049 numaralı bağlantı noktalarının her ikisi de zorunlu olsa da bu bağlantı noktalarının her ikisinde de iletişim gerekmediğinden 2051 veya 2052 üzerindeki telnet yeterlidir.
 
 

Secure Shell (ssh):

admin@avamar:~/>: ssh-agent bash
admin@avamar:~/#: ssh-add .ssh/ddr_key
Identity added: .ssh/ddr_key (.ssh/ddr_key)
 
admin@avamar:~/>: ssh ddboost@data.domain.local
EMC Data Domain Virtual Edition
Last login: Tue Nov 19 03:26:27 PST 2019 from 172.22.37.43 on pts/0


Welcome to Data Domain OS 6.2.0.5-608869
----------------------------------------
ddboost@data.domain#

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000063461
Article Type: Solution
Last Modified: 21 Aug 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.