Avamar:Data Domain 整合:由於時間不符,備份至 DD 失敗,並出現 SSL 程式庫錯誤

Summary: Avamar:由於 Avamar 和 Data Domain 之間的時間不相符,無法備份至 Data Domain 並顯示「SSL library error」。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Avamar 備份至 Data Domain (DD) 失敗,並傳回「SSL library 錯誤」: 

...
2019-11-20 18:39:04 avtar Info <19155>: - Establishing a connection via token to the Data Domain system with certificate authentication (Connection mode: A:2 E:2).
2019-11-20 18:39:07 avtar Warning <18125>: Calling DDR_OPEN_VIA_TOKEN returned result code:5341 message:SSL library error
2019-11-20 18:39:07 avtar Error <10542>: Data Domain server "data.domain.local" open failed DDR result code: 5341, desc: SSL library error
2019-11-20 18:39:07 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
2019-11-20 18:39:07 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing
2019-11-20 18:39:07 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0
2019-11-20 18:39:07 avtar Info <12530>: Backup was not committed to the DDR.
2019-11-20 18:39:07 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials.
2019-11-20 18:39:07 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964
2019-11-20 18:39:07 avtar Info <8468>: Sending wrapup message to parent
2019-11-20 18:39:07 avtar Info <5314>: Command failed (4 errors, 1 warning, exit code 10008: cannot establish connection with server (possible network or DNS failure)
 

Avamar 和 Data domain 之間的通訊成功。
(其他資訊部分提供了一些如何測試的範例。

管理主控台伺服器 (MCS) 記錄 (/usr/local/avamar/var/mc/server_log/mcserver.log.0) 報告”Unparsable date」錯誤:

11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpSystemProperties.getTime
WARNING: Unparseable date: "" with format "EEE MMM dd HH:mm:ss X yyyy"
11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpInfo.getSystemPropertiesInfo
WARNING: Warning! com.avamar.mc.datadomain.DdrSnmpInfo:getSystemPropertiesInfo info current time mills number 0
 

Avamar UI 回報與 Data Domain 相關的警示:

The Avamar server's time is ahead of DD's.

Cause

Avamar 和 Data Domain 之間有時差。

例如:

在 Avamar 上執行日期命令:

admin@avamar:~/#: date
Wed Nov 20 18:47:56 PST 2019 
 

日期命令在 Data Domain 上執行:

ddboost@data.domain# date
Wed Nov 20 05:08:37 PST 2019

 

Resolution

請確定 Avamar 和 Data Domain 上的時間相符。

如需更多有關時間設定的資訊,請參閱 Avamar:Data Domain 整合:由於時間不相符,系統管理員 UI 會報告不正確的 Data Domain 狀態。

Additional Information

平:

admin@avamar:~/>: ping -c3 data.domain.local
PING data.domain.local (xxx.xx.xx.xx) 56(84) bytes of data.
64 bytes from xxx.xx.xx.xx: icmp_seq=1 ttl=64 time=0.328 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=2 ttl=64 time=1.14 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=3 ttl=64 time=0.671 ms

--- data.domain.local ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 0.328/0.715/1.146/0.335 ms
 

Telnet 至連接埠 111、2049、2051 和 2052:

telnet data.domain.local 111
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
 
telnet data.domain.local 2049
Trying xxx.xx.xx.xx...
Connected to data.domain.local.
Escape character is '^]'.
^CConnection closed by foreign host.
 
telnet data.domain.local 2051
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
 
telnet data.domain.local 2052
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
注意:雖然連接埠 111 和 2049 都是強制性的,但 2051 或 2052 上的 telnet 已足夠,因為這兩個連接埠都不需要通訊。
 
 

安全殼層 (ssh):

admin@avamar:~/>: ssh-agent bash
admin@avamar:~/#: ssh-add .ssh/ddr_key
Identity added: .ssh/ddr_key (.ssh/ddr_key)
 
admin@avamar:~/>: ssh ddboost@data.domain.local
EMC Data Domain Virtual Edition
Last login: Tue Nov 19 03:26:27 PST 2019 from 172.22.37.43 on pts/0


Welcome to Data Domain OS 6.2.0.5-608869
----------------------------------------
ddboost@data.domain#

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000063461
Article Type: Solution
Last Modified: 21 Aug 2025
Version:  5
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