Avamar:Data Domain 集成:由于时间不匹配,备份到 DD 失败并显示 SSL 库错误
Summary: Avamar:由于 Avamar 与 Data Domain 之间的时间不匹配,备份到 Data Domain 失败并显示“SSL 库错误”。
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Symptoms
Avamar 备份到 Data Domain (DD) 失败,并显示“SSL 库错误”:
...
2019-11-20 18:39:04 avtar Info <19155>: - Establishing a connection via token to the Data Domain system with certificate authentication (Connection mode: A:2 E:2).
2019-11-20 18:39:07 avtar Warning <18125>: Calling DDR_OPEN_VIA_TOKEN returned result code:5341 message:SSL library error
2019-11-20 18:39:07 avtar Error <10542>: Data Domain server "data.domain.local" open failed DDR result code: 5341, desc: SSL library error
2019-11-20 18:39:07 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled.
2019-11-20 18:39:07 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing
2019-11-20 18:39:07 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0
2019-11-20 18:39:07 avtar Info <12530>: Backup was not committed to the DDR.
2019-11-20 18:39:07 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials.
2019-11-20 18:39:07 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964
2019-11-20 18:39:07 avtar Info <8468>: Sending wrapup message to parent
2019-11-20 18:39:07 avtar Info <5314>: Command failed (4 errors, 1 warning, exit code 10008: cannot establish connection with server (possible network or DNS failure)
Avamar 与 Data Domain 之间的通信成功。
(“其他信息”部分包含有关如何对此进行测试的一些示例。)
Management Console Server (MCS) 日志 (/usr/local/avamar/var/mc/server_log/mcserver.log.0) 报告”Unparsable date“error:
11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpSystemProperties.getTime
WARNING: Unparseable date: "" with format "EEE MMM dd HH:mm:ss X yyyy"
11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpInfo.getSystemPropertiesInfo
WARNING: Warning! com.avamar.mc.datadomain.DdrSnmpInfo:getSystemPropertiesInfo info current time mills number 0
Avamar UI 报告与 Data Domain 相关的警报:
The Avamar server's time is ahead of DD's.Cause
Avamar 与 Data Domain 之间存在时间差。
例如:
date 命令在 Avamar 上运行:
admin@avamar:~/#: date
Wed Nov 20 18:47:56 PST 2019
在 Data Domain 上运行的 date 命令:
ddboost@data.domain# date
Wed Nov 20 05:08:37 PST 2019
Resolution
确保 Avamar 和 Data Domain 上的时间匹配。
有关时间设置的详细信息,请参阅 Avamar:Data Domain 集成:由于时间不匹配,管理员 UI 报告不正确的 Data Domain 状态。
Additional Information
乒:
admin@avamar:~/>: ping -c3 data.domain.local
PING data.domain.local (xxx.xx.xx.xx) 56(84) bytes of data.
64 bytes from xxx.xx.xx.xx: icmp_seq=1 ttl=64 time=0.328 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=2 ttl=64 time=1.14 ms
64 bytes from xxx.xx.xx.xx: icmp_seq=3 ttl=64 time=0.671 ms
--- data.domain.local ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 0.328/0.715/1.146/0.335 ms
远程登录到端口 111、2049、2051 和 2052:
telnet data.domain.local 111
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
telnet data.domain.local 2049
Trying xxx.xx.xx.xx...
Connected to data.domain.local.
Escape character is '^]'.
^CConnection closed by foreign host.
telnet data.domain.local 2051
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
telnet data.domain.local 2052
Trying xxx.xx.xx.xx...
Connected to data.domain.local
Escape character is '^]'.
^CConnection closed by foreign host.
提醒:虽然端口 111 和 2049 都是必需的,但 2051 或 2052 上的 telnet 就足够了,因为这两个端口上都不需要通信。
Secure Shell (ssh):
admin@avamar:~/>: ssh-agent bash admin@avamar:~/#: ssh-add .ssh/ddr_key
Identity added: .ssh/ddr_key (.ssh/ddr_key)
admin@avamar:~/>: ssh ddboost@data.domain.local
EMC Data Domain Virtual Edition
Last login: Tue Nov 19 03:26:27 PST 2019 from 172.22.37.43 on pts/0
Welcome to Data Domain OS 6.2.0.5-608869
----------------------------------------
ddboost@data.domain#
Affected Products
AvamarProducts
Avamar, Avamar ServerArticle Properties
Article Number: 000063461
Article Type: Solution
Last Modified: 21 Aug 2025
Version: 5
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