Avamar VM-sikkerhedskopiering mislykkes med fejlmeddelelsen:"NBD_ERR_NETWORK_CONNECT"
Summary:
VM-sikkerhedskopiering mislykkes med fejlmeddelelsen:"Kunne ikke åbne 'vpxa-nfcssl://[] /.Vmdk@:902' med flag 0x1e NBD_ERR_NETWORK_CONNECT
(2338)"
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Symptoms
- VM-sikkerhedskopieringer mislykkes med følgende fejl:
2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:DISKLIB-LIB : Failed to open 'vpxa-nfcssl://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_name>.com:902' with flags 0x1e NBD_ERR_NETWORK_CONNECT (2338). 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:NBD_ClientOpen: attempting to create connection to vpxa-nfc://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_name>:902 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:CnxAuthdConnect: Returning false because CnxAuthdConnectTCP failed 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:CnxConnectAuthd: Returning false because CnxAuthdConnect failed 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:Cnx_Connect: Returning false because CnxConnectAuthd failed 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:Cnx_Connect: Error message: Host address lookup for server esx-dc-ams003.avg.com failed: Name or service not known 2015-11-18 09:44:15 avvcbimage Warning <16041>: VDDK:[NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server esx-dc-ams003.avg.com failed: Name or service not known 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:NBD_ClientOpen: Couldn't connect to esx-dc-ams003.avg.com:902 Host address lookup for server esx-dc-ams003.avg.com failed: Name or service not known 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:DISKLIB-DSCPTR: : "vpxa-nfc://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_name>:902" : Failed to open NBD extent. 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:DISKLIB-LINK : "vpxa-nfc://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_name>:902" : failed to open (NBD_ERR_NETWORK_CONNECT). 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:DISKLIB-CHAIN : "vpxa-nfc://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_name>:902" : failed to open (NBD_ERR_NETWORK_CONNECT). 2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:DISKLIB-LIB : Failed to open 'vpxa-nfc://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_name>:902' with flags 0x1e NBD_ERR_NETWORK_CONNECT (2338). 2015-11-18 09:44:15 avvcbimage Error <0000>: [IMG0008] Failed to connect to virtual disk [<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk (13) (13) You do not have access rights to this file 2015-11-18 09:44:15 avvcbimage Info <19644>: Connecting virtual disk [san_storage_dc_ams_00_web] <VM_Name>/<VM_Name>.vmdk 2015-11-18 09:44:15 avvcbimage Error <0000>: [IMG0008] VixDiskLib_Open([<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk) returned (13) You do not have access rights to this file 2015-11-18 09:44:15 avvcbimage Info <9772>: Starting graceful (staged) termination, VixDiskLib_Open attempt to connect to virtual disk failed (wrap-up stage) 2015-11-18 09:44:15 avvcbimage Info <16052>: Terminating backup of all remaining virtual disks
Cause
- Proxyen er forbundet til esx på port 902, men den forsøger at oprette forbindelse til VM-disk mere end én gang, men det mislykkes på grund af netværksproblem (dvs. pakketab) med følgende fejl:
2015-11-18 09:44:15 avvcbimage Info <16041>: VDDK:DISKLIB-LIB : Failed to open 'vpxa-nfc://[<Datastore_Name>] <VM_Name>/<VM_Name>.vmdk@<esx_Name>:902' with flags 0x1e NBD_ERR_NETWORK_CONNECT (2338).
Resolution
Løsning:
Alternativ løsning:
Kontroller ESX-serverens post i DNS for at se, om den proxy, der bruges til denne gruppesikkerhedskopiering, kan løse denne ESX-vært med den samme post.
Sådan gør du:
- Host VMotion den virtuelle maskine, der ikke kunne sikkerhedskopieres (ovenfor kaldet "VM_Name") til en anden ESX-server.
- Udfør en on-demand-sikkerhedskopiering af den migrerede virtuelle maskine .
- Når det er gennemført med succes, skal kunden kontakte deres netværksteam for at kontrollere, hvorfor pakker falder mellem proxyen (omtalt ovenfor som "Proxy_Name") og ESX (kaldet "esx_name").
Alternativ løsning:
Kontroller ESX-serverens post i DNS for at se, om den proxy, der bruges til denne gruppesikkerhedskopiering, kan løse denne ESX-vært med den samme post.
Sådan gør du:
- Åbn en kitt til den proxy, der bruges til sikkerhedskopien (dvs. Proxy_Name).
- Kør nslookup <esx_FQN> kommando.
- Hvis resultatet er negativt, skal du bede kunden om at ændre esx-posten på DNS eller tilføje hver proxy /etc/hosts-fil med den korrekte esx FQN og IP.
Additional Information
Avamar-version: 7.1.1.145
Affected Products
AvamarProducts
Avamar, Avamar Client for VMwareArticle Properties
Article Number: 000064048
Article Type: Solution
Last Modified: 07 Nov 2025
Version: 3
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