RecoverPoint for Virtual Machines: Web Deployer gets stuck during install/upgrade

Summary: This article explains the resolution when Web Deployer gets stuck during install/upgrade.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Upgrade/install of RP4VMs with Deployer tool.

RP4VMs web Deployer gets stuck in installation/upgrade and will eventually report a failure to install, user thinks installation failed while RPA installation/upgrade actually completes successfully.


Symptoms:
DGUI will be stuck at 18% in NDU, and around 50% in clean installation. After 15 minutes or so, and error will show saying  Installation failed. Review the error messages below to identify the cause of failure:
-- for an installation and for NDU it will be
Please go back and correct all errors before resubmitting, or press Finish for RecoverPoint home  

In cluster logic logs, there will be: "Task successful: Executing NDU."

Cause

Root cause
There is a missing mechanism to re-authenticate the connection after long virtual reboot.

Resolution

Fixed at: 5.0

Affected Products

RecoverPoint for Virtual Machines
Article Properties
Article Number: 000064632
Article Type: Solution
Last Modified: 29 Jul 2025
Version:  4
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