Avamar: change-passwords reports error "a problem occurred while attempting to update the Administrator Server's configuration files"

Summary: Avamar: change-passwords reports error "a problem occurred while attempting to update the Administrator Server's configuration files"

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Symptoms

Issue may have happened after a MCS hotfix or user error. 

When running the change-passwords script, it fails to complete. The /usr/local/avamar/var/change-passwords.log file shows the following errors:

Attempting to modify mcserver.xml file... Can't open /usr/local/avamar/lib/mcserver.xml for writing [ Removing working directory "/usr/local/avamar/var/change-passwords-disttmp-8519"... ] rm -rf /usr/local/avamar/var/change-passwords-disttmp-xxxx change-passwordsaux: ERROR: : a problem occurred while attempting to update the Administrator Server's configuration files change-passwordsaux: ERROR: : not updating Enterprise Manager Server passwords because of problems updating Administrator passwords NOTE: : change-passwordsaux: there were 2 errors.


This leads to MCS not reporting up and potentially gsan being unresponsive.

Cause

The permissions on the file /usr/local/avamar/lib/mcserver.xml were changed and the file is not able to be updated by change-passwords script.

Resolution

Update the permissions and ownership of the lib mcserver.xml file. The ownership should be root:admin and the permissions 770. 
 

admin@avamar:~/>: ls -l /usr/local/avamar/lib/mcserver.xml -rwxrwx--- 1 root admin 60157 Feb 7 12:14 /usr/local/avamar/lib/mcserver.xml




Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000064886
Article Type: Solution
Last Modified: 05 Mar 2025
Version:  4
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