Dell EMC Unity: Could not find the candidate software if OE image’s name is modified (User Correctable)

Summary: Could not find the candidate software if OE image’s name is modified

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms



Upload a new software image fails with error:
The system could not find the candidate software during software upgrade. Reboot your Primary storage processor and try upgrading again. (Error Code:0x6000cb6)

kA2j0000000RL2HCAW_3_0

Reboot Primary SP does not work.
OE image's MD5 checksum is correct.
Both SPs have enough space in root partition and /cores/service, so space is not the cause.

Cause

OE image's name is modified. In this case, OE image s name is changed from  Unity-4.1.1.9138882.tgz.bin.gpg  to  Unity-4.1.1.9138882.tgz.gpg  which caused the issue.
It is not support to change the OE image's name.

Resolution

Change the OE image's name back or download a new OE image.

Additional Information

OE image is successfully uploaded and extracted on primary SP:
root@spa:/var/tmp/upgrade/images>ll
total 2087424
-rwx------ 1 root root 2137510687 Mar  2 07:30 Unity-4.1.1.9138882.tgz    <<<<<Correct file name should be Unity-4.1.1.9138882.tgz.bin
drwxr-xr-x 9 root root       4096 Feb  9 14:36 Unity-4.1.1.9138882.tgz.tmpdir <<<<<Correct directory name should be Unity-4.1.1.9138882.tgz.bin.tmpdir

upgrade.log is empty and does not log any error.

cemtracer.log shows only "Could not find candidateSoftwareVersion after upload." and does not show any space issue
21 Feb 2017 19:05:40  - [UIS_UpgradeServices] ERROR - {0:8980615:726522080}[30163|9564|e23ffb40][UpdateCandidatesInPostgres @ components/providers/osls/UIS_UpgradeServices/src/C4CB_UIS_UpgradeServices.cpp:546] Could not find candidateSoftwareVersion after upload.



Affected Products

Dell EMC Unity Family

Products

Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family , Dell EMC Unity Hybrid ...
Article Properties
Article Number: 000065328
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  3
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