Avamar:AVE 主動式執行狀況檢查無法辨識部署在 Hyper-V 或 AWS 中節點上的乙太網路設定

Summary: Avamar:Virtual Edition:主動式執行狀況檢查無法辨識部署在 Hyper-V 或 AWS 環境中的 Avamar 節點上的乙太網路設定

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms


主動式執行狀況檢查指令檔會報告「乙太網路設定」失敗。
主動式執行狀況檢查會顯示 eth0 為空速度。
Hyper-V 環境的範例:

# --> Hardware Manufacturer           hyperv
 .
ERROR:  (0.0) eth0 speed is  instead of at least 1000Mb/s
ERROR:  (0.0) eth0 duplex is  instead of Full
ERROR:  (0.0) eth0 auto negotiation is  instead of on
RESOLUTION:  See KB466119 for troubleshooting NIC cards and speeds

# --> Ethernet Settings              *FAILED*


AWS 環境範例:

# --> Hardware Manufacturer           other
 .
ERROR:  (0.0) eth0 speed is  instead of at least 1000Mb/s
ERROR:  (0.0) eth0 duplex is  instead of Full
ERROR:  (0.0) eth0 auto negotiation is  instead of on
RESOLUTION:  See KB466119 for troubleshooting NIC cards and speeds

# --> Ethernet Settings              *FAILED*

Cause

造成故障的原因是,Linux 作業系統的 Hyper-V 和 AWS 網路驅動程式非常有限,無法向 ethtool 提供速度和雙工的相關資訊。
例:

#: ethtool eth0
Settings for eth0:
        Link detected: yes

 

Resolution

請檢查 VM 是否使用正確的驅動程式

ethtool -i eth0

Hyper-V 的範例輸出:

driver: hv_netvsc
version:
firmware-version: N/A
bus-info:
supports-statistics: no
supports-test: no
supports-eeprom-access: no
supports-register-dump: no


AWS 的範例輸出:

driver: netfront
version:
firmware-version:
bus-info: vif-0
supports-statistics: yes
supports-test: no
supports-eeprom-access: no
supports-register-dump: no


如果 ethtool 命令回報的驅動程式名稱是 hv_netvsc 或 netfront,則可直接忽略錯誤訊息,否則應在停止 Avamar 服務後,在虛擬機器層級選擇正確的驅動程式。未來版本的主動式執行狀況檢查將會調整乙太網路檢查。
 

Additional Information

有關 Hyper-V 驅動程式限制的詳細資訊:http://mindworks.shoutwiki.com/wiki/Ethtool_Support_for_Microsoft_Hyper-V此超連結會帶您前往 Dell Technologies 以外的網站。

 

Affected Products

Avamar

Products

Avamar, Avamar Virtual Edition
Article Properties
Article Number: 000065446
Article Type: Solution
Last Modified: 06 Mar 2025
Version:  4
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