僅限 RecoverPoint Classic：不同 RecoverPoint 系統物件之間的連線問題

RecoverPoint Classic 系統中不同物件之間的連線問題。
這些錯誤與特定的 RecoverPoint 裝置 （RPA） 有關。

系統警示與 CLI get_system_status 顯示不同的連線能力相關問題。
可能會發生以下任何一或多個錯誤：

RPAs:

WARNING: States of all RPAs are unknown
WARNING: LAN connection between all RPAs is unknown
WARNING: RPA 2 in Site2: LAN network interface status is unknown

磁碟區：

WARNING: States of all devices are unknown
WARNING: User volume [VM1_CG, prod, VM2_0_0_scsi] is unknown to RPA x
WARNING: Journal volume [VM2_CG, prod, IOFilter_JVOL_00005] is unknown to RPA x

分割器：

WARNING: States of all splitters are unknown
ERROR: RP_esxi_cluster-xx.xx.xx.xx1's connection status with RPA x is unknown
ERROR: RP_esxi_cluster-xx.xx.xx.xx0's connection status with RPA x is unknown
ERROR: RP_esxi_cluster-xx.xx.xx.xx2's connection status with RPA x is unknown
ERROR: RP_esxi_cluster-xx.xx.xx.xx3's connection status with RPA x is unknown

WAN 問題：

Items: WARNING: No remote communication between clusters in the system
Items: WARNING: Data link status is unknown for RPA 1 between clusters Site2 and Site1, WARNING: Data link status is unknown for RPA 2 between clusters Site2 and Site1

控制記錄中的範例錯誤 （解壓縮*/files/home/kos/control/result.log）：

2020/05/08 19:23:03.235 - #2 - 21038/20782 - lockboxSet: fips-security: lockboxSet: inserting to lockbox:  name = SiteUID_List  value.size() = 18
2020/05/08 19:23:03.236 - #1 - 21038/20782 - Lockbox:  The Lockbox contains no entries.
2020/05/08 19:23:03.236 - #2 - 20916/20782 - WatchDogLEPInterface:  service manager expects watchdog keep-alive notification messages!
2020/05/08 19:23:03.236 - #1 - 21038/20782 - Lockbox: insert: Can't open lockbox: -35
2020/05/08 19:23:03.236 - #1 - 21038/20782 - ControlCryptoUtils: fips-security: lockboxSet: error updating value in lockbox: -35
2020/05/08 19:23:03.236 - #2 - 21038/20782 - aux::updateLockboxWithKvolTriplet: fips-security: error writing updated site list into lockbox.
2020/05/08 19:23:03.236 - #0 - 20916/20782 - LEP2: errno=0 WatchDog 0 time is low (lease =-39.6798)! RPA might be rebooted.
2020/05/08 19:23:03.237 - #2 - 21034/20782 - BC::handleUpdateLockboxWithKvolTriplet: fips-security: auxAsyncWorker returned error. rc=MRC_LOCKBOX_ACCESS_ERROR

2020/05/11 16:54:53.366 - #1 - 1702/1644 - Lockbox: Lockbox tampering was detected, so it cannot be read.
2020/05/11 16:54:53.366 - #2 - 1702/1644 - lockboxGet: fips-security: error=-60
2020/05/11 16:54:53.366 - #0 - 1702/1644 - BSAFE_FIPS_TLSHandler: errno=2 loadLocalCert: Unable to get server certificate from lockbox
2020/05/11 16:54:53.366 - #0 - 1702/1644 - BSAFE_FIPS_TLSHandler: errno=2 init: Unable to retrieve server certificate
2020/05/11 16:54:53.366 - #0 - 1702/1644 - xTE: errno=2 1762817320: MessageHandler::open()unable to initialize a socket handler!

RPA 上的加密箱檔案在某些方面已損毀，因此 RPA 無法使用憑證與其他物件通訊。

它可能無法與系統中的任何物件通訊，包括其他 RPA、分割器 （這些分割器下的任何磁碟區）、其他網站等。

加密箱損毀的其中一個可能原因是 RPA 上的檔案系統已滿案例。

因應措施：
執行下列指令檔，清除每個受影響 RPA 上的密碼箱問題。
腳本運行時，RPA 有時可能會重新開機。

透過 PuTTY 或 SSH 以 boxmgmt 使用者身分登入，然後選取下列項目：[2] 設定 -> [8] 進階選項 -> [4] 執行指令檔 -> 貼上以下指令檔：

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#

按下 Enter 鍵，輸入您的名稱以套用指令檔。

主意：
Dell Technologies 工程部門正在調查此問題。永久修正方法仍在進行中。如需技術協助，請聯絡 Dell Technologies 客戶支援中心或您的服務代表，並引用此解決方案 ID。

重要資訊：
此 KB 僅適用於 RecoverPoint Classic，RecoverPoint 適用於 VM 5.2 版及更舊版本。

請勿嘗試在 RecoverPoint 上為 VM 5.3 及更新版本執行因應措施！
若為 VMs 5.3 及更新版本的 RecoverPoint，請使用 VMs 的 RecoverPoint：由於加密箱損毀，遠端叢集之間無法通訊 （需要登入）

針對 RecoverPoint Classic：
以下已簽署指令檔可啟用加密箱偵錯，這可能有助於工程部門瞭解日後密碼箱問題的原因。
如果使用者看到這種情況無緣無故發生，我們可以啟用調試日誌記錄並在再次發生后收集日誌。

啟用偵錯記錄、以 boxmgmt/admin 身分登入每個 RPA，然後執行下列指令檔：

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然後重新啟動 RPA 並等待再次發生。