PowerProtect Data Manager：VMware Application Aware 备份失败并显示密码箱错误

Summary: 本知识库文章的目的是为首次 VMware 应用程序感知备份失败并出现密码箱错误的问题提供解决方案。

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Symptoms

PowerProtect Data Manager （PPDM） 初始应用程序感知备份失败

PPDM UI 作业的日志显示：

TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure: A lockbox path was not specified, falling back to C:\Program Files\DPSAPPS\common\lockbox.
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure: 182243:msagentcon: Error encountered while retrieving information from the lockbox 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb': The instance name key is missing from the Lockbox..
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure:
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure: 181469:msagentcon: The Data Domain Boost password cannot be saved into the lockbox.
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure:
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure: Configure the certificate authorization for PowerProtect Data Manager server '<PPDM_IP_OR_FQDN>'.
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure: 181389:msagentcon:Unable to execute discovery command, error: 'Unable to update persisted settings for Data Domain host '<DD_IP_OR_FQDN>': The Data Domain Boost password cannot be saved into the lockbox.
TRACE:  [PowerProtect] MSSQLDM: MSSQLDM:configure: ', 'Unable to update persisted settings for PowerProtect Data Manager host '<PPDM_IP_OR_FQDN>': Exception 'Unable to store the ROOT_CERT to lockbox.' occurred while sending Certificate Signing Request.

 

Cause

在某个时间点安装了以前版本的 Microsoft SQL Application Direct 软件。从计算机中移除密码箱时，留下了旧密码箱。软件的当前版本无法更新较旧的密码箱。

在使用较旧版本的软件或从 Microsoft SQL Application Direct 备份转换到 VMware Application Aware 备份的情况下，可能会发生此问题。

 

Resolution

  1. 重命名密码箱目录

    ren  C:\Program Files\DPSAPPS\common\lockbox C:\Program Files\DPSAPPS\common\lockbox,previous

  2. 重试备份

提醒：密码箱目录将在下次备份开始时重新创建。

 

Affected Products

PowerProtect Software

Products

PowerProtect X400 Appliance, PowerProtect Software
Article Properties
Article Number: 000078379
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  4
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