Article Number: 000123379
This article provides information and links for troubleshooting Microsoft Windows Crashes, Restarts or Blue Screen errors.
Closed captions: English only
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" (Crash Screen) has come from.
In a lot of instances, the screen only flashes up for a few seconds before re-booting. You can disable this process following the steps in Section 2 below, allowing further analysis of the error.
Blue Screen errors occur when:
The text displayed can either be text based (Figure 1) or graphical based as in Windows 8 and 10 (Figure 2)
Whenever a critical error is detected in Windows, your Windows PC restarts itself to prevent any further damage to your computer.
This is a safety measure integrated into Windows. In order to further analyse the STOP or blue screen error, we need to know the Error code and information associated with the error.
This information is displayed when you turn off Automatic Restart on System Failure.
Here are the steps to disable Automatic Restart on system failure in Windows 8 and 10 (applies to Windows 10, 8 , 7 , Vista and XP)
In Windows 10 in the Taskbar search Box, and on the Start screen in Windows 8 (Start menu in 7, Vista, XP) type System.
Click on the System link displayed.
On the list of links in the left pane, Click on Advanced System Settings
Click on Settings in the Startup and Recovery section
Untick the checkbox that says Automatically Restart
Click on OK
Click on Apply then OK
Next time your system crashes, instead of restarting, it will halt on a screen with an error code and some information associated with the error.
Note down this information so that you can troubleshoot the error.
For articles concerning the various Windows versions please click on the relative link below
As well as using the Windows Debugger tool from Microsoft contained in the above articles,
you can also use a tool by Nirsoft called BlueScreenView to analyse the Windows dump files.
For information on BlueScreenView (by Nirsoft) please click www.nirsoft.net/utils/blue_screen_view.html
To Download the tool from www.nirsoft.net click www.nirsoft.net/utils/bluescreenview.zip for ZIP file
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21 Feb 2021