How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer

Summary: Learn how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors.

Article Content


Symptoms

This article provides information and links for troubleshooting Microsoft Windows Crashes, Restarts or Blue Screen errors.


Table of Contents:

  1. What is a Blue Screen Error?
  2. How to disable Automatic Restart
  3. Troubleshooting Common Blue Screen Error Messages
  4. Analyze Windows Blue Screen Stop Errors, using BlueScreenView (By Nirsoft)
  5. Informational Videos

Analyze crash report and disable automatic restart

Duration: 00:48
Closed captions: English only


1. What Is a Blue Screen Error?

When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" (Crash Screen) has come from.

In a lot of instances, the screen only flashes up for a few seconds before re-booting. You can disable this process following the steps in Section 2 below, allowing further analysis of the error.

Blue Screen errors occur when:

  • Windows detects an error it cannot recover from without losing data.
  • Windows detects that critical OS data has become corrupted.
  • Windows detects that hardware has failed in a non-recoverable fashion.

The text displayed can either be text based (Figure 1) or graphical based as in Windows 8 and 10 (Figure 2)

Figure 1

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Figure 2

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2. How to disable Automatic Restart

Whenever a critical error is detected in Windows, your Windows PC restarts itself to prevent any further damage to your computer.

This is a safety measure integrated into Windows. In order to further analyse the STOP or blue screen error, we need to know the Error code and information associated with the error.

This information is displayed when you turn off Automatic Restart on System Failure.

Here are the steps to disable Automatic Restart on system failure in Windows 8 and 10 (applies to Windows 10, 8 , 7 , Vista and XP)

  1. In Windows 10 in the Taskbar search Box, and on the Start screen in Windows 8 (Start menu in 7, Vista, XP) type System.

  2. Click on the System link displayed.

  3. On the list of links in the left pane, Click on Advanced System Settings

SLN179253_en_US__31374738014496.restart

  1. Click on Settings in the Startup and Recovery section

SLN179253_en_US__41374738104622.startup

  1. Untick the checkbox that says Automatically Restart

  2. Click on OK

  3. Click on Apply then OK

Next time your system crashes, instead of restarting, it will halt on a screen with an error code and some information associated with the error.

Note down this information so that you can troubleshoot the error.

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3. Troubleshooting Common Blue Screen Error Messages Depending on Operating System version

For articles concerning the various Windows versions please click on the relative link below

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4. Analyze Windows Blue Screen Stop Errors, using BlueScreenView (By Nirsoft)

As well as using the Windows Debugger tool from Microsoft contained in the above articles,
you can also use a tool by Nirsoft called BlueScreenView to analyse the Windows dump files.

For information on BlueScreenView (by Nirsoft) please click www.nirsoft.net/utils/blue_screen_view.html SLN179253_en_US__5iC_External_Link_BD_v1

To Download the tool from www.nirsoft.net click www.nirsoft.net/utils/bluescreenview.zip for ZIP file SLN179253_en_US__5iC_External_Link_BD_v1

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5. Informational Videos

Fix System Freeze (Official Dell Tech Support) - (2:40) - English Only


 

How to Fix Blue Screen Crash Windows 10 (Official Dell Tech Support) - (2:59) - English Only

Cause
 
Resolution
 

Article Properties


Affected Product

Desktops & All-in-Ones, Alienware, G Series, Laptops, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Dell SE2719H, Dell Thunderbolt Dock TB16, Inspiron 3452, Inspiron 15 7572, Inspiron 7580, Inspiron 3052 Desktops & All-in-Ones, Alienware, G Series, Laptops, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Dell SE2719H, Dell Thunderbolt Dock TB16, Inspiron 3452, Inspiron 15 7572, Inspiron 7580, Inspiron 3052, Inspiron 20 3064, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Inspiron 3252, Inspiron 3655, Latitude 5290 2-in-1, Latitude 7290, Latitude 3390 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 3490, Latitude 5490, Latitude 5491, Latitude 7490, Latitude 3590, Latitude 5590, Latitude 5591, OptiPlex 3050 All In One, OptiPlex 3050, OptiPlex 3060, OptiPlex 5050, OptiPlex 5060, OptiPlex 5250 All In One, OptiPlex 7050, OptiPlex 7060, OptiPlex 7450 All In One, OptiPlex 7460 All In One, OptiPlex 7760 All In One, Vostro 5370, Vostro 14 3468, Vostro 5471, Vostro 15 3568, Vostro 3578, Vostro 15 5568, Vostro 3470, Vostro 3670, XPS 27 7760, XPS 8920 See more

Last Published Date

21 Feb 2021

Version

5

Article Type

Solution

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