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Article Number: 000124347

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Resolving Not Being Able to Turn Off Airplane Mode

Summary: When you have turned all the wireless connections off (Wi-Fi, Bluetooth or Mobile Broadband), as when traveling on an airplane (called Airplane Mode), and you are not able to turn See more

Article Content

Symptoms
Activating Airplane Mode ( SLN306990_en_US__1iC_Windows_10_airplane_mode_BD_v1) disables all the wireless connections on your computer (Wi-Fi, Bluetooth, or Mobile Broadband). If you are unable to turn Airplane Mode off and reconnect to wireless networks, follow the steps in this article to help resolve this issue.
  1. Press and hold the Windows key (SLN306990_en_US__2iC_Windows_Key_BD_v4), and then press the r key.
  2. In the Run box, type devmgmt.msc, and then press Enter.
    SLN306990_en_US__3icon Note: If the User Account Control window appears, touch or click Yes.
  3. Touch or click the arrow to the left of Human Interface Devices.
  4. Touch and hold or right-click Airplane Mode Switch Collection, and then select Disable.
    SLN306990_en_US__3icon Note: When Airplane Mode Switch Collection is not listed, download the latest version from the Dell Support site (the driver is in the Network category). For more information, refer to Dell Knowledge Base article How do I download and install a device driver?.
  5. Touch and hold or right-click Airplane Mode Switch Collection, and then select Enable.
  6. Touch or click the arrow to the left of Network adapters.
  7. Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Properties.
  8. Touch or click the Select Power Management tab, and uncheck the box next to Allow the computer to turn off this device to save power.
  9. Touch or click OK to save the changes.
  10. Restart the computer and check if Airplane Mode can be turned off.
    SLN306990_en_US__3icon Notes:
    • Turning off Airplane Mode does not automatically turn on Wi-Fi. When the Wi-Fi panel is still gray, touch or click the Wi-Fi panel (the panel should change from gray to blue as shown in Figure 1).
    • When Airplane mode still cannot be turned off after restarting the computer, proceed to Step 11.
      SLN306990_en_US__6iC_Windows_10_Wifi_Should_Look_Like_BD_v2
      Figure 1: Wireless Icons Example Settings
  11. Run the Network Troubleshooter.
    1. In the search box type, troubleshooter
    2. Touch or click Troubleshooting (Control panel).
    3. Touch or click Network and Internet.
    4. Touch or click Network Adapter.
    5. Touch or click Next and follow the prompts.
  12. Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
  13. Make sure the most current wireless drivers are installed. For more information, refer to Dell Knowledge Base article How to Download and Install the Latest Dell Wireless Network Adapter Driver.

     

    SLN306990_en_US__3icon Note: When the affected device has no Wireless connectivity to download a driver or BIOS, you must do one of the following to get the driver on the affected device:

    • Connect the affected device to your router using a network cable (when that is an option).

    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.

    • When neither of these options are available, perform the steps below. Note that this process may remove your wireless profile; if it does, you must manually reconnect to your wireless network. For more information, refer to Dell Knowledge Base article Getting Started and Connecting to a Wireless Network).

      1. Press and hold the Windows key (SLN306990_en_US__2iC_Windows_Key_BD_v4), and then press the r key.
      2. In the Run box, type devmgmt.msc, and then press Enter. If the User Account appears, touch or click YES.
      3. Touch or click the arrow to the left of Network adapters.
      4. Touch and hold or right-click your wireless network adapter (the description should include the word "wireless"), and then select Uninstall. Do not check the box next to Delete the driver software for this device).
      5. Touch or click OK.
      6. Save any data, close any open program(s), and restart the computer. During the booting process, the driver for the wireless adapter will be automatically installed.
      Resolution
      SLN306990_en_US__9image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 

       

      SLN306990_en_US__10icon Currently, offers are only available for US, Canada, UK, Germany and France PC Customers. Server and Storage not applicable.

       

      Article Properties

      Affected Product

      AP1130, AP122, AP130, AP150W, AP230, AP245X, AP250, AP550, Dell EMC Ruckus SmartZone 100 Controller, Dell EMC Ruckus SmartZone 300 Controller, Dell EMC Ruckus ZoneDirector 1200 Controller, Dell EMC Ruckus Cloudpath, Dell EMC Ruckus E510 Access Points, Dell EMC Ruckus M510 Access Points, Dell EMC Ruckus P300 Series Access Points, Dell EMC Ruckus R300/R500/H-Series Access Points, Dell EMC Ruckus R600/R700 Series Access Points, Dell EMC Ruckus T300 Series Access Points, Dell EMC Ruckus T600 Series Access Points, Dell EMC Ruckus T700 Series Access Points, Dell EMC Ruckus Virtual Software, W-Series 207 Access Points, W-Series 304/305 Access Points, W-Series 314/315 Access Points, W-Series 324/325 Access Points, W-Series 334/335 Access Points, W-7005, W-7010, W-7024, W-7030, W-7200 Series, W-7205, W-Airwave, W-Series 205H Access Points, W-Series 228 Access Points, W-Series 277 Access Points, W-ClearPass Hardware Appliances, W-ClearPass Virtual Appliances, W-Series FIPS, W-Series Controller AOS

      Last Published Date

      05 Dec 2020

      Version

      3

      Article Type

      Solution

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